Lauren Martin
Virginia Beach
Summary
Multi-tasking Veterinary Assistant and Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling Experience in animal care, medical support, and client communication. Skilled in assisting with procedures and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Overview
20
20
years of professional experience
Work History
Veterinary Assistant/Receptionist
Hartfield Animal Hospital
02.2023 - Current
- Assisted veterinarians in administering medications and treatments to ensure optimal patient care.
- Managed patient records using veterinary software, ensuring accuracy and confidentiality.
- Educated pet owners on post-treatment care and preventive measures to enhance animal health.
- Monitored animal behavior during examinations, reporting changes promptly to veterinarians.
- Trained new staff members on operational procedures, promoting adherence to clinic protocols.
- Implemented inventory management practices, optimizing supply levels for efficient hospital operations.
- Developed and maintained strong relationships with clients, fostering trust and loyalty to the practice.
- Led initiatives for process improvements, enhancing workflow efficiency within the veterinary team.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Scheduled appointments for clients, optimizing calendar usage and improving client satisfaction rates.
- Coordinated with veterinary staff to prioritize urgent cases, improving response times and service delivery.
- Handled billing inquiries and processed payments, ensuring accuracy in financial transactions and records management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Stay-at-Home Parent/Babysitter
Self-Employed
09.2021 - 01.2023
- Read stories to the children and taught them painting, drawing, and crafts.
- Disciplined children and recommended other measures to correct behavior.
- Carefully monitored children s play activities. Incorporated music and art activities to encourage creativity and expression.
- Routinely picked children up from school and activities.
- Escorted children on outings and trips to local parks and zoos.
- Encouraging early literacy through read-aloud time and alphabet games.
Stay-at-Home Parent
Self-Employed
11.2013 - 09.2021
- Took care of all household duties, bills, and repairs of the home.
- Took care of all the children s needs and activities.
- Learn very quickly and get what needs to be done quickly and accurately.
- Demonstrates the ability to listen and resolve and conflicts.
Pharmacy Counter Assistant
Marshall's Drug Store
11.2011 - 11.2013
- Assisting Pharmacists with all needs, putting pharmaceutical shipments on shelves in alphabetical order.
- Stocking items, re-orders, cash register, and miscellaneous duties.
- Advised customers on the selection of medication brands, medical equipment, and health-care supplies.
- Consistently greet customers with professionalism and courtesy upon arrival.
- Make good cooperation with other staff.
- In charge of answering multi-line telephone calls, providing customer service to the patients and all daily
Kennel Attendant
Gloucester Veterinary Hospital
05.2006 - 11.2011
- Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms.
- Clean and maintain kennels, animal holding areas, examination rooms, operating rooms, animal loading or unloading facilities to control the spread of disease.
- Hold or restrain animals during veterinary procedures.
- Assist veterinarians in examining animals to determine the nature of illnesses or injuries.
- Clean, maintain, and sterilize instruments or equipment.
- Prepare surgical equipment and pass instruments or materials to veterinarians during surgical procedures.
- Provide care for boarding, hospitalized, and drop-off patients.
- Responsible for feeding, walking, cleaning and ensuring a clean safe environment for our boarders and patients.
- Wrap surgical packs and gowns.
- Perform daily cleaning, sterilizing, and inventory.
- Daily laundry along with many other duties.
Education
High school or equivalent - High School
Gloucester High School
Gloucester, VA06-2007
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Sample collection
- Appointment scheduling
- Euthanasia assistance
- Animal behavior
- Laboratory procedures
- Sanitation protocols
- Medical record-keeping
- Client education
- Proficient in Avimark
- Reception support
- Animal handling
- Prescription filling
- Excellent communication
- Customer service
- Surgical assistance
Timeline
Veterinary Assistant/Receptionist
Hartfield Animal Hospital
02.2023 - Current
Stay-at-Home Parent/Babysitter
Self-Employed
09.2021 - 01.2023
Stay-at-Home Parent
Self-Employed
11.2013 - 09.2021
Pharmacy Counter Assistant
Marshall's Drug Store
11.2011 - 11.2013
Kennel Attendant
Gloucester Veterinary Hospital
05.2006 - 11.2011
High school or equivalent - High School
Gloucester High School