Summary
Overview
Work History
Education
Skills
Timeline
LINKS
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Lauren Merritt

Alexandria

Summary

Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.

Overview

10
10
years of professional experience

Work History

Medical Scheduling Coordinator

Oasis at the Keys Nursing and Rehab
08.2021 - Current
  • Supported and assisted all departments of the Long Term Care facility by providing clerical and daily support of operations.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Designed and implemented a streamlined process for coordinating outpatient care for 100+ patients, establishing timelines, tracking clinical requirements, and delivering actionable scheduling reports to executive leadership.
  • Resolved transportation, insurance, and scheduling conflicts, reducing delays by 20% through proactive problem-solving and stakeholder collaboration.
  • Assisted with customer service, scheduling and coordinating for others which includes outpatient and surgical procedures .
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Responsible for the preparation of reports and drafting and proofreading correspondence for proper format, punctuation, and spelling.
  • Enhanced patient experience by delivering professional, high-quality customer service and swiftly addressing patient needs.
  • Optimized resource allocation through strategic planning, mitigating issues with insurance providers, clinical staff, and transportation brokers.
  • Communicated key scheduling metrics to leadership through concise reports and verbal briefings, proactively identifying risks and proposing solutions.
  • Mastered healthcare management software, quickly adapting to new systems to maintain industry-leading efficiency.
  • Analyzed financial documents and verified insurance coverage for 4+ years, ensuring accurate determination of patient financial responsibilities.
  • Key Achievements: Promoted within 6 months; developed outpatient care coordination program serving 100+ long-term care and rehabilitation patients.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Supervisor: Nishi Bryan, 305-619-0757, NBryan@oasiskeys.com (May contact)

Team Lead, Sterile Processing Department (SDP)

Stryker
08.2015 - 05.2016
  • Managed and analyzed Protected Health Information (PHI) in compliance with HIPAA and Privacy Rule regulations, ensuring data security and operational integrity.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Leveraged Sterile Processing System (STS) software to identify trends, optimize resource allocation, and improve team efficiency by 15%.
  • Acted as the primary point of contact for hospital staff, delivering exceptional customer service to address client inquiries and operational needs.
  • Oversaw equipment inventory, ensuring meticulous cleaning, sterilization, and organization of medical instruments to meet stringent standards.
  • Led a team of 15, providing clear verbal and written instructions to ensure seamless execution of sterilization processes.
  • Developed proficiency in endoscopy camera operation, sterile processing equipment, and hospital computer systems, enhancing operational workflows.
  • Key Achievements: Earned promotion to Team Lead within 90 days due to outstanding performance and leadership.
  • Supervisor: James Collins, 202-604-1097, james.collins@stryker.com (May contact)

Education

Master of Health Administration - Informatics

St. Joseph's University
Philadelphia, PA
05.2016

Bachelor of Arts - Biology

College of Charleston
Charleston, SC
05.2009

Skills

  • Word Processing/Typing: Microsoft Office Suite (expert), Microsoft Outlook (expert), Scheduling and calendar management (expert)
  • Communication: Draft documents (expert), Verbal communication (expert)
  • Interpersonal Abilities: Customer Service (expert), Customer and client relations (expert), Relationship building (expert)
  • Purchasing and Accounting: Data entry (expert)

Timeline

Medical Scheduling Coordinator

Oasis at the Keys Nursing and Rehab
08.2021 - Current

Team Lead, Sterile Processing Department (SDP)

Stryker
08.2015 - 05.2016

Master of Health Administration - Informatics

St. Joseph's University

Bachelor of Arts - Biology

College of Charleston

LINKS

LinkedIn: www.linkedin.com/in/merrittlauren/

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Lauren Merritt