Lauren Millsaps
Arlington
Overview
6
6
years of professional experience
Work History
Senior Manager, Customer Success
Gartner
Arlington
04.2022 - Current
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Established effective communication channels between different departments within the organization.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Created detailed reports on project progress for senior management review.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Conducted performance reviews and provided feedback to direct reports for career development.
Manager, Client Success
Gartner
Arlington
10.2019 - 04.2022
- Participated in the New Manager Academy, a rigorous leadership development program with role-plays and experiential learning.
- Formed the first Public Sector services team in our HR organization, scaling from one FTE to eight FTEs by exceeding growth and retention targets.
- Served as a global mentor ambassador, leading a team of 60+ peer mentors within the Client Success team.
- Overachieved retention target year over year with a portfolio scope of $35 million in revenue.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-2016
Political Science & Public Policy -
The Washington Center
Washington, DC05-2014
Skills
- Conflict resolution
- Strategic planning
- Data-driven decision making
- Business performance management
- Corporate communications
- Influencing and negotiating
- Partnership development
- Data analytics
- Talent development
- Team development
- Stakeholder engagement
- Customer feedback analysis
- Customer retention strategies
Timeline
Senior Manager, Customer Success
Gartner
04.2022 - Current
Manager, Client Success
Gartner
10.2019 - 04.2022
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Political Science & Public Policy -
The Washington Center