Lauren Poole

• Coordinated patient consultations and scheduling for LASIK procedures.
• Managed patient records and ensured accurate documentation of medical histories.
• Educated patients on LASIK options, processes, and post-operative care instructions.

Answering phone calls, scheduling patients and maintaining a clean work environment

• Handled patient inquiries and resolved concerns regarding LASIK services effectively.
• Maintained equipment inventory and ordered supplies to support daily operations.
• Trained new staff on office procedures, software systems, and patient interaction protocols.
• Adhered to HIPAA regulations when handling confidential patient information.
• Provided information about the procedure and answered questions from patients or their families.
• Demonstrated excellent customer service skills when interacting with clients.
• Coordinated follow up visits with ophthalmologists after the procedure.
• Scheduled patient appointments for LASIK procedures and preoperative visits.
• Collaborated with doctors, nurses, technicians, administrators, and other staff members in order to coordinate services for patients undergoing LASIK procedures.

• Assisted clients with personal hygiene and grooming tasks.
• Administered medications according to established schedules and protocols.
• Provided compassionate care to clients in daily living activities.
• Maintained accurate records of client care and progress notes.
• Communicated effectively with clients, families, and healthcare professionals.
• Supported mobility by assisting clients with walking and transfers.
• Monitored client health status and reported changes to supervisors promptly.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.

• Trained and supervised staff on cleaning techniques and safety procedures.
• Developed and maintained client relationships to ensure satisfaction with services.
• Managed daily operations of cleaning services for residential and commercial clients.
• Created schedules for staff to optimize workflow and coverage needs.
• Oversaw inventory management of cleaning supplies and equipment usage.
• Implemented quality control measures to maintain high service standards.
• Coordinated marketing efforts to promote services in the local community.
• Resolved customer complaints promptly to enhance service experience.
• Maintained relationships with existing clients by providing superior customer service.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Developed strategic plans to increase profitability and efficiency.
• Implemented quality assurance processes to ensure product excellence.

• Organized cleaning supplies and equipment for optimal workflow and accessibility.
• Followed safety protocols to ensure a secure working environment during all tasks.
• Inspected completed work for quality assurance before client walkthroughs or approvals.
• Cleaned homes following specific and detailed protocols and requests.
• Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
• Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
• Swept, mopped, vacuumed and polished floors of all types.
• Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
• Sanitized doorknobs, light switches and other frequently touched surfaces.
• Washed windows inside and outside as needed.
• Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
• Emptied wastebaskets and replaced liners.
• Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.