Lauren Pugh
Chesapeake
Summary
Motivated and results-driven junior at James Madison University, pursuing a degree in Health Sciences. Strong background in customer service from years of experience in the food service industry, where I developed exceptional communication, relationship-building, and problem-solving skills. Eager to apply my knowledge of sales strategies and passion for healthcare to a medical device sales representative internship. Known for my ability to thrive in fast-paced environments and work collaboratively with teams to drive results. Ready to contribute a strong work ethic, attention to detail, and a customer-first mindset to a leading medical device company.
Overview
3
3
years of professional experience
Work History
Server
Clementine
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server/ Host/ Food Runner
Pirate's Cove
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Texas Roadhouse
08.2023 - 04.2024
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like upsells and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Sales techniques
- Team collaboration
- Suggestive selling
Campus Involvement
Member of Alpha Sigma Alpha Sorority, August 2023-present
Mothers Against Drunk Driving Basketball Tournament Fundraiser, March 2024
Greek Sing Participant benefitting The Arc of Harrisonburg, March 2024
Timeline
Server
Clementine
08.2024 - Current
Server
Texas Roadhouse
08.2023 - 04.2024
Server/ Host/ Food Runner
Pirate's Cove
03.2022 - Current
Bachelor of Science - Health Sciences
James Madison University
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