Lauren Traylor
THE COUNTRY CLUB OF PETERSBURG
Dinwiddie
16
years of professional experience
Clubhouse Manager directing daily clubhouse operations, member service, and cross-functional staff coordination in a hospitality setting. Oversees budgets, accounts payable/receivable, cash management, and financial statements while controlling expenses and keeping operations organized. Supports events, scheduling, vendor needs, and issue resolution to maintain a professional member experience.
Work History
Clubhouse Manager
1 Year 7 Months- Oversee daily clubhouse and business operations, ensuring a professional and welcoming experience for members and guests.
- Develop and manage departmental budgets, monitoring expenses to meet financial goals.
- Handle financial management, including accounts payable, receivable, cash management, and financial statements.
- Monitor company funds, ensuring accurate handling, tracking, and allocation of finances.
- Review financial activities to identify opportunities for efficiency and cost control.
- Coordinate staff, vendors, events, and daily activities within the clubhouse.
- Address member and guest concerns while maintaining high standards of customer service.
- Assist with staff scheduling, training, communication, and performance management.
- Monitor supplies and equipment needs to support efficient operations.
- Coordinate and support member events and club activities.
- Collaborate with management and department leaders to resolve operational issues and enhance processes.
Office Manager / Human Resources & Membership Director
1 Year 2 Months- Managed daily administrative operations, including supplies, communications, records, invoices, and vendor payments.
- Handled new-hire paperwork, employee files, benefits, and HR records.
- Processed bi-weekly payroll and maintained accurate employee timekeeping information.
- Managed petty cash and vendor relationships.
- Addressed member inquiries and customer service matters, facilitating tours and applications.
- Developed weekly newsletters and membership materials.
Director of Operations
4 Years 10 Months- Directed daily operations, implementing strategies to achieve financial, operational, and customer service objectives.
- Recruited, hired, trained, and developed employees.
- Created staffing schedules aligned with sales and operational needs.
- Managed employee timekeeping and payroll approval processes.
- Handled customer concerns and maintained high satisfaction standards.
- Monitored inventory and financial performance to improve margins.
- Identified opportunities to enhance processes and operational efficiency.
- Planned and executed employee appreciation and company events.
Operations Manager
8 Years 3 Months- Managed recruiting, interviewing, onboarding, and employee training processes.
- Coordinated monthly staff meetings and company events.
- Oversaw office and café inventory, ensuring appropriate supply levels.
- Managed petty cash budgets and conducted monthly reconciliations.
- Maintained vendor relationships, coordinating deliveries and service appointments.
- Processed vendor invoices and ensured timely payments.
- Managed company social media accounts to boost customer engagement.
Skills
Business operations management
Budget management
Financial reporting
Cash management
Staff scheduling
P&L management
Payroll & timekeeping
Recruiting & onboarding
Human resources
Vendor management
Microsoft Office Suite
Employee relations
Performance management
Benefits administration
Timeline
Clubhouse Manager
THE COUNTRY CLUB OF PETERSBURG
2025.01 - CurrentRead More
Office Manager / Human Resources & Membership Director
2023.11 - 2025.01Read More
Director of Operations
CHICK-FIL-A
2019.01 - 2023.11Read More
Operations Manager
AMERICAN FAMILY FITNESS
2010.09 - 2018.12Read More