Lauren Weiner
Virginia Beach
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, and consistently meeting targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lane Bryant
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Online Stylist, Clothing Sales and Owner
Thriftnchick757
03.2022 - Current
- - Maintain updated brand and product knowledge to deliver optimum customer shopping experience.
- - Maintain high feedback ratings from customers by responding quickly to questions and problems.
- - Demonstrate exceptional customer service skills and translated complex conversations into simple solutions and sales.
- - Respond promptly to requests about marketing campaigns and items.
- - Build and maintain knowledge of products, current sales pricing and manufacturer events and promotions.
- - Provide a weekly service to new and regular clients searching for their fashion needs.
Merchandiser
American Greeting Cards
08.2022 - 12.2022
- - Arranged items in favorable positions and areas of the store to attract customers and optimize sales.
- - Assisted in gathering and moving materials and equipment for assigned displays.
- - Displayed appropriate signage for products and sales promotions.
- - Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Insurance Sales Agent
Insuritas
04.2021 - 03.2022
- - Upsold products to policyholders and potential new clients.
- - Pursued continued professional development through insurance workshops, courses and webinars.
- - Offered policy guidance and management to promote asset protection.
- - Exceeded company sales goals for new policies.
- - Responded to inquiries and explained product features and service advantages to potential customers.
Insurance Sales Agent
GEICO
08.2012 - 03.2021
- - Exceeded company sales goals for new policies finishing top 10 in sales in the country for the company with over 2000 policies sold.
- - Provided leadership and training for new agents regarding industry best practices and company policies.
- - Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- - Engage customers and provide a high level of service by carefully explaining details about what their insurance policy would consist of, so they knew exactly what they were getting and felt comfortable with that option.
- - Analyzed customer needs and provided best options, upselling products and services.
- - Maintained a pleasant and cordial attitude, remaining calm when issues arose.
- - Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- - Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- - Provide excellent customer service with every customer I interacted with while dealing with a fast paced environment.
Education
High School Diploma -
Floyd E Kellam High School
Virginia Beach, VA06.2005
Skills
- Quick Learner
- Customer Service
- Merchandising and Display
- Problem-Solving
- Time Management
- Critical Thinking
- Verbal and Written Communication
- Relationship Building
- Customer Engagement
- Call Center Customer Service
- Data Entry
- Multi-tasking
- Decision-making
Certification
Insurance License- August 2012
Timeline
Assistant Manager
Lane Bryant
07.2024 - Current
Merchandiser
American Greeting Cards
08.2022 - 12.2022
Online Stylist, Clothing Sales and Owner
Thriftnchick757
03.2022 - Current
Insurance Sales Agent
Insuritas
04.2021 - 03.2022
Insurance Sales Agent
GEICO
08.2012 - 03.2021
High School Diploma -
Floyd E Kellam High School
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