Lauren Williams
Richmond
Summary
Ambitious Health, Physical Education & Exercise Science graduate with exceptional skills and sound knowledge of anatomy and physiology with an understanding of medical terminology. Strong leadership abilities with a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents. Looking for a position that will allow me to utilize my knowledge, skills and education while continuing my education in the medical field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
Saint Mary's Hospital
08.2023 - Current
- Worked with patients recovering post operatively from joint replacement surgeries, spinal surgeries, and heart surgeries.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Informed nurses and therapists of any requests from physicians, patients and visitors.
- Maintained equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Assisted occupational therapists with patient care related to activities of daily living.
- Assisted speech language pathologists with fiberoptic evaluation of swallowing.
- Documented vitals and patient background information in the electronic medical record.
- Educated patients and families on exercises and proper body mechanics.
- Maintained accurate and daily record of charges in the department through verification and data entry into spreadsheets.
- Obtained and maintained knowledge of patient conditions and movement precautions related to patient conditions if any.
- Obtained and maintained knowledge of varying presentations of diseases through lab work, images, and physical presentation.
Customer Relations Specialist
CoStar Group
06.2022 - 08.2023
- Communicate with customers to assess and address individual needs, provide timely and quality support
- Answer product and service questions, suggesting other offerings to attract potential customers; abilities allowed for lateral movement to 3 different teams within the company
- Maintain detailed records of interactions with clients in a very detailed and organized manner
- Log call information and solutions provided into internal database. Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Participate in technical research related the product, and provide solutions based on root cause analysis
- Learning and maintaining in-depth understanding of product information, providing knowledgeable responses to diverse questions
Research Intern
VIP Lab Virginia Commonwealth University
05.2021 - 05.2022
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Kept abreast of current industry, scientific and regulatory developments and issues
- Cooperated with other technicians to develop and test new protocols
- Adhered to laboratory safety procedures to maintain compliance with quality control standards
- Assisted with preparing project-related reports, presentations and manuscripts
- Assisted in a research study that examined early childhood adverse experiences, and their relationship to the stress response and microvasculature
- Allocated and managed laboratory space and resources
- Attended meetings and presentations to learn project details
- Analyzed results using analytical software and created reports
- Participated in research projects by designing and executing experiments
- Learned experimental tab techniques that are applied to various studies
Volunteer
VCU Health Neonatal Intensive Care Unit
01.2020 - 02.2021
- Greeted and interacted with parents and visitors to the NICU
- Ensured that proper pre-entry techniques were followed such as hand-washing and mask-wearing
- Identified and reported unsafe situations to maintain adherence to safety protocols
- Liaison between nursing staff and visitors to allow for coordinated and safe patient visits
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Supported office staff and operational requirements with administrative tasks
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
Education
Bachelor of Science - Health, Physical Education, And Exercise Science
Virginia Commonwealth University
Richmond, VA05.2022
Skills
- Excellent Interpersonal Skills
- Attention to Detail
- Recordkeeping and Confidentiality
- Adaptability and Dependability
- Laboratory Support
- Laboratory Safety Protocols
- Customer Complaint Management
- Administrative Support
- Problem-Solving Ability
- Organization and Prioritization
- Volunteer Recruitment
- Patient Monitoring
Certification
- CPR/AED and First Aid
- Research Lab Assistant
- Medical Assistant 1 & 2 - West Potomac High School, Alexandria, VA
- NYLF Advanced Medicine & Healthcare - John Hopkins University, Baltimore, MD
Timeline
Rehabilitation Technician
Saint Mary's Hospital
08.2023 - Current
Customer Relations Specialist
CoStar Group
06.2022 - 08.2023
Research Intern
VIP Lab Virginia Commonwealth University
05.2021 - 05.2022
Volunteer
VCU Health Neonatal Intensive Care Unit
01.2020 - 02.2021
Bachelor of Science - Health, Physical Education, And Exercise Science
Virginia Commonwealth University
- CPR/AED and First Aid
- Research Lab Assistant
- Medical Assistant 1 & 2 - West Potomac High School, Alexandria, VA
- NYLF Advanced Medicine & Healthcare - John Hopkins University, Baltimore, MD
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