Lauren Williams
Virginia Beach
Summary
Detail-oriented administrative professional with nearly six years of experience in office operations, e-commerce sales, customer service, and logistics. Proficient in QuickBooks Enterprise, Zendesk, BigCommerce, and Microsoft Office. Demonstrates strong organizational abilities and the capacity to manage multiple priorities while ensuring high-quality customer service.
Overview
19
19
years of professional experience
Work History
Administrative Sales Associate
J&L Oil Separator Co.
Chesapeake, VA
08.2020 - Current
- Manage the complete order fulfillment process across multiple e-commerce platforms, including the company website, Amazon, and eBay
- Coordinate warehouse fulfillment to ensure timely and accurate shipment of customer orders
- Process customer returns and issue refunds while maintaining excellent customer service
- Schedule dealer freight shipments and verify shipping documentation for accuracy
- Manage shipping claims from initiation through resolution by working with carriers and customers
- Maintain detailed records of shipping claims, damaged shipments, and missing parts
- Record accounts receivable payments using QuickBooks Enterprise
- Submit and monitor technical support requests through Zendesk on behalf of customers
- Maintain dealer sales tax exemption certificates to ensure compliance
- Organize and maintain company filing systems and business records
- Monitor company voicemail and email, directing inquiries to the appropriate departments
- Order and manage office supplies to support daily business operations
- Assemble production park kits to improve manufacturing efficiency
- Provide phone support and order entry assistance for customers and dealers
Shift Manager
Walgreens
Virginia Beach, VA
09.2018 - 08.2020
- Led teams of 4-8 employees in daily operations to ensure smooth workflow and task completion
- Delivered exceptional customer service while resolving customer concerns professionally
- Managed opening and closing procedures, including cash handling and documentation
- Oversaw the photo department, including equipment maintenance and inventory
- Assisted pharmacy staff with prescription processing and insurance verification
- Conducted daily team meeting and delegated responsibilities to ensure efficient operations
Customer Host
Walmart
Temecula, CA
04.2018 - 07.2018
- Welcomed customers, providing assistance and information to enhance shopping experience
- Supported store asset protection and loss prevention efforts.
- Monitored store entrances and reported suspicious activity
- Provided customer service and assisted with merchandise handling
Private Nanny
Private Family
Virginia Beach, VA
02.2010 - 07.2013
- Provided daily care to two children with Cystic Fibrosis, ensuring their comfort and safety.
- Provided personalized care and supervision for children, ensuring safety and well-being.
- Developed engaging educational activities to promote learning and development in children.
- Maintained daily schedules
- Administered daily medications, treatments, and provided documentation to the parents
- Attended bi-monthly and monthly doctor appointments
- Transported children to social outings and medical appointments
- Traveled with family on vacations and trips to help with childcare
Service Associate
Rite Aid
Virginia Beach, VA
01.2008 - 01.2010
- Greeted customers, assisted in locating products, and resolved inquiries to enhance customer satisfaction
- Processed cash, credit, and debit transactions accurately; handled returns and exchanges
- Stocked shelves, faced merchandise, and ensured aisles and checkout were clean, organized, and safe
- Monitored the sales floor for potential theft and adhered to all company safety and security policies
Education
High School Diploma -
Hickory High School
Chesapeake, VA06-2007
Skills
- QuickBooks Enterprise
- Zendesk
- Data Entry (85 WPM)
- Shipping & Logistics
- Accounts Receivable
- Records Management
- Invoice Processing
- Sales Management
- Microsoft Excel
- Customer Service
- Problem Solving
- Time Management
- Attention to Detail
- Team Collaboration
- Communication
- Organization
- Multi-Tasking & Efficiency
Timeline
Administrative Sales Associate
J&L Oil Separator Co.
08.2020 - Current
Shift Manager
Walgreens
09.2018 - 08.2020
Customer Host
Walmart
04.2018 - 07.2018
Private Nanny
Private Family
02.2010 - 07.2013
Service Associate
Rite Aid
01.2008 - 01.2010
High School Diploma -
Hickory High School