Lauren C. McKinnon
Lansdowne
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
General Manager
Planet Fitness
Fairfax
05.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Led staff training sessions to improve skills and performance standards.
- Fostered strong relationships with clients to enhance customer satisfaction and loyalty.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager
Planet Fitness
Ashburn
03.2025 - 05.2025
- Trained and supported staff in customer service best practices.
- Conducted regular inspections to maintain cleanliness and equipment functionality.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations to ensure a welcoming environment for members.
- Managed daily operations of the store, including scheduling and supervising staff.
Member Services Team Member
Planet Fitness
Ashburn
03.2022 - 03.2025
- Answered member questions about products and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Sales Lead/Key Holder
Francesca’s Boutique
Leesburg
08.2021 - 02.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained store and maintained appearance.
- Developed good working relationships with store leadership and sales personnel.
- Signed for incoming shipments in manager's absence.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
Swim Instructor
Goldfish Swim School
Ashburn
01.2020 - 08.2021
- Encouraged students to build confidence in and out of water by making swimming fun.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Recognized danger and reacted calmly to mitigate risk.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Enforced safety rules and procedures to minimize injuries.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
Staff Member/Instructor
Incourage Martial Arts
Ashburn
06.2016 - 12.2018
- Teaching children self defense and discipline while having a fun time with friends
- Supervising field trips and communicating with parents at pick-up
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Answered phone calls and routed correspondence to appropriate staff members.
Education
Northern Virginia Community College
05.2022
Bachelor of Art - Criminology
West Virginia University
05.2021
Advanced Diploma -
Riverside High School
06.2020
Skills
- Good work ethic
- Time management
- Leadership
- Good memorization
- Cooperating with others
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Volunteer Activities
Riverside HS Varsity Baseball Manager
- Assisted coaches with charts, player stats, press box, and roster management.
- Four year Manager with the team
Church Confirmation Leader
- Taught children faith based lessons
- Advised participants on the confirmation process
Timeline
General Manager
Planet Fitness
05.2025 - Current
Assistant General Manager
Planet Fitness
03.2025 - 05.2025
Member Services Team Member
Planet Fitness
03.2022 - 03.2025
Sales Lead/Key Holder
Francesca’s Boutique
08.2021 - 02.2022
Swim Instructor
Goldfish Swim School
01.2020 - 08.2021
Staff Member/Instructor
Incourage Martial Arts
06.2016 - 12.2018
Northern Virginia Community College
Bachelor of Art - Criminology
West Virginia University
Advanced Diploma -
Riverside High School