Laurie Faulconer

Provides manufactures with adverse event management.

Providing exceptional care to all consumers.

Investigation of potential fraud

Collaborate with other departments to improve fraud detection

Addressing all types of customer concerns regarding their credit card accounts including billing issues, fraud, disputes, account management, digital services, and company complaints.

Providing exceptions customer care.

Verified insurance eligibility and coverage for patients.

Filing and maintaining of patient records in accordance with HIPAA regulations.

Main point of contact for all incoming calls from patients, insurance companies, and providers.

Patient referrals

Patient registration

Scheduling appointments

Patient care

Assisted with Insurance audits by proving the needed documentation.

Preparation and dispensing of medications.

Inventory management

Maintaining patient and medication records

HIPAA compliance

Insurance verification

Customer service

Main point of contact for all patients, pharmacies, insurance companies, and providers.

Training of new technicians and interns.

Training technicians in the mid-atlantic district on Medication Therapy Management (MTM), a pilot program that was later implemented into all mid-atlantic Kroger locations.

Preparation and dispensing of medications for retail and long term care patients.

Inventory management to include ordering.

Maintaining patient records to include pharmacy, DME, and LTC records.

Customer services

DME sales, Education, and training patients on use.

HIPAA privacy officer for this location

Assisting pharmacist with compounding of medications for human and animal patients.