Lauryn Byers
Woodbridge
Summary
Experienced Patient Access Associate at INOVA specializing in exceptional customer service. Proficient in patient registration and strict adherence to HIPAA regulations. Successful in optimizing appointment scheduling and enhancing patient satisfaction. Creates a welcoming atmosphere to elevate the patient experience and contribute to a positive healthcare environment.
Overview
3
3
years of professional experience
Work History
Patient Access Associate
INOVA
09.2023 - Current
- Faxing medical records, IUD request.
- Answering phone calls, providing great customer service to patients and families.
- Scheduling appointments for patients according to their needs and preferences.
- Provided customer service to address inquiries or complaints from patients or family members.
- Greet patients and visitors in a friendly, professional manner.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Scanning medical records into patients' charts.
Patient Registrar
Sentara Northern Virginia Medical Center
01.2023 - 08.2025
- As a patient registrar at Sentara, I was responsible for the registration process of new and current patients, including check-in and check-out functions, collections of co-pays, scheduling appointments, and requests for medical records. I would also answer the telephone calls, greet visitors, and greet patients.
- I would also get registration information from people who came in through the ambulance in the emergency department.
Education
Gar-field Senior High School
06-2022
Skills
- Follow-up skills
- Patient registration
- Appointment scheduling
- Payment processing
- Medical terminology
- HIPAA compliance
- Patient check-in
- Friendly and outgoing
- Customer service
- Insurance verification
Education and Training
other
Timeline
Patient Access Associate
INOVA
09.2023 - Current
Patient Registrar
Sentara Northern Virginia Medical Center
01.2023 - 08.2025
Gar-field Senior High School
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