Lauryn Chisolm
Herndon
Summary
Certified Pharmacy Technician with over six years of experience, specializing in exceptional customer service and effective management skills. Specializing in optimizing pharmacy operations and enhancing patient satisfaction through meticulous attention to detail and a commitment to excellence. Eager to contribute expertise to a dynamic, forward-thinking organization while fostering professional growth and driving success in a challenging environment.
Overview
8
8
years of professional experience
Work History
Pharmacy Liaison
INOVA
08.2025 - Current
- Educated patients on medication usage, adherence strategies, and potential side effects.
- Collaborated with healthcare providers to optimize medication management protocols.
- Utilized EPIC willow/ambulatory for EMR, as well as Cxone phone all phone communications
- Bridge the gap between insurance, clinics, and providers to ensure faster access to medication for patients.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Work in hybrid setting
Data Entry Pharmacy Technician
Expresscare Pharmacy
03.2023 - Current
- Answer phone calls from LTC facilities and assist nurses, medtech, doctors and other healthcare workers with order discrepancies, questions and insurance
- Dispense/ fill around 250+ prescriptions a day in bubble packs to be sent to facility
- Perform clean-up, inventory, out-dates and organization of medications to ensure a clean environment (SOP)
- As of August 2025: Remote weekend help with data entry, filling medications/refills, hospice medications
Pharmacy Technician I
SOFIE
02.2025 - 12.2025
- Ensure compliance regulations, SOP
- Ensure aseptic operations/procedures follow FDA regulations in clean room and DOT
- Perform inventory management
- Complete cGMP documents and practices for SOFIE QA/QM, and FDA
- Perform pharmacy and laboratory duties under supervision of Nuclear pharmacist
- Ensure all syringes are dispensed to correct container, facility and couriers
Pharmacy Technician/ Operations Manager RX
CVS
03.2018 - 03.2023
- Answer phone calls/ Assist customers at check out to our customer service and efficiently handle all inquiries
- Enter prescriptions from data entry, process insurance, and dispense/ fill around 300+ scripts a day
- End of day cleaning and Inventory management of assigned medications
- Follow up on customer inquiries to maintain customer satisfaction.
Education
B.S. - biology
Shenandoah University
Shenandoah, VASkills
- Strong Intrapersonal skills
- Tech Savvy
- Conflict resolution
- Non-Sterile/ Sterile Compounding
- MS Office Suite/ Office
- Telephone Etiquette
- Multi-Tasking
- Working in fast-paced environments
- Quick Learner
- EMR: BioRX, QS1, DocuTrack, EPIC, etc
LANGUAGES
English
AWARDS
CPhT (VA), PTCB National certification
Timeline
Pharmacy Liaison
INOVA
08.2025 - Current
Pharmacy Technician I
SOFIE
02.2025 - 12.2025
Data Entry Pharmacy Technician
Expresscare Pharmacy
03.2023 - Current
Pharmacy Technician/ Operations Manager RX
CVS
03.2018 - 03.2023
B.S. - biology
Shenandoah University