Lauryn Johnson
Richmond
Summary
Dynamic professional with experience at Children's Hospital of Richmond, excelling in patient registration and insurance verification. Proven ability to enhance customer service excellence and streamline operations. Skilled in data entry and management, alongside strong organizational and time management capabilities, driving efficiency and satisfaction in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Children's Hospital of Richmond
Richmond
04.2024 - Current
- The Patient Access Representative provides quality customer service to children of all ages, their families, visitors, medical staff, clinicians, and co-workers.
- The Patient Access Representative coordinates materials management for the department, assists in monitoring clinic activities, and provides supervision of clerical activities.
- The Patient Access representative handles all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures.
- This position also secures the appropriate patient information, ensures that registration data is correct and accurate, validates insurance eligibility, enters information into appropriate systems, collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.
- Performs daily activities with minimal supervision.
- Functions in a self-directed manner to accomplish routine activities.
Area Supervisor/ Stockroom Lead
Ross
Richmond
02.2023 - 04.2024
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Tracked hours, inventory usage, and prepared associates' reports.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issues directly, and implementing timely solutions.
- Determined performance benchmarks and completed an ongoing evaluation of employee work.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Front-End Supervisor
Ross
Richmond
02.2023 - 02.2023
- Trained cashiers to surpass 100% in CPR (Cashier Performance Rate).
- Kept account of cashiers' performance rate, training documents, etc.
- Making sure cashiers are trained on registers and all protocols.
- Managed daily operations, client relations and IT.
Retail Associate
Ross
Richmond
05.2019 - 02.2023
- Cashier
- Stock Associate.
- Cash Office Associate.
- Sales Floor Associate.
Project Manager Intern
Nsight 365
Richmond
08.2015 - 08.2018
- Company Overview: Remote Internship.
- Created new testing methods to help decipher different vulnerabilities in apps.
- Measured different protection levels of computer systems.
- Identified different risks associated with other software systems.
- Identified and solved various primary computer networks.
- Managed projects and organized projects at Nsight365.
- Remote internship.
Education
Bachelor of Science - Justice Studies, Concentration: Crime and Criminology, Pre-law, Substance Use Disorder Education
James Madison University
Harrisonburg, VA12.2022
Skills
- Python and Java
- Microsoft applications
- Virtual machine management
- Penetration testing
- Research and analysis
- Planning and coordination
- Maintenance and repair
- Google Workspace proficiency
- Critical thinking skills
- Organizational and time management
- Data entry and management
- Verbal and written communication
- Customer service excellence
- Patient registration and insurance verification
- Appointment scheduling strategies
- Conflict resolution techniques
- Problem solving abilities
- Multi-tasking capabilities
Timeline
Patient Access Representative
Children's Hospital of Richmond
04.2024 - Current
Area Supervisor/ Stockroom Lead
Ross
02.2023 - 04.2024
Front-End Supervisor
Ross
02.2023 - 02.2023
Retail Associate
Ross
05.2019 - 02.2023
Project Manager Intern
Nsight 365
08.2015 - 08.2018
Bachelor of Science - Justice Studies, Concentration: Crime and Criminology, Pre-law, Substance Use Disorder Education
James Madison University
Similar Profiles
Nautica MoseleyNautica Moseley
Patient Access Representative at Children's Hospital of RichmondPatient Access Representative at Children's Hospital of Richmond
Nakia PeeplesNakia Peeples
Dental Assistant at Children's Hospital Of Richmond At VcuDental Assistant at Children's Hospital Of Richmond At Vcu
Kelli HernandezKelli Hernandez
Patient Access Supervisor at Children's Hospital Of Richmond At VcuPatient Access Supervisor at Children's Hospital Of Richmond At Vcu