Laverne Singleton
Richmond
Summary
Dedicated professional with a clean driving record from Mand Trucking, excelling in safe driving and customer service. Proven ability to manage high-stress situations while maintaining attention to detail. Recognized for effective decision-making and strong work ethic, contributing to increased customer loyalty and operational efficiency.
Overview
9
9
years of professional experience
Work History
Truck Driver
Mand Trucking
09.2020 - 07.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Customer Service Representative
Best Buy
10.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Music
Armstrong High School
Richmond, VA06-2005
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Attention to detail
- Decision-making
- Customer-oriented
- Basic computer literacy
- Flexible schedule availability
- Accurate record keeping
- Clean MVR
- Stress management aptitude
- Document management
- Emergency response readiness
- Customer service
- Time management
Timeline
Truck Driver
Mand Trucking
09.2020 - 07.2025
Customer Service Representative
Best Buy
10.2016 - 02.2020
Music
Armstrong High School
Similar Profiles
Rajpal ButterRajpal Butter
Truck Mechanic at Mand Motors IncTruck Mechanic at Mand Motors Inc
Layla YaghiLayla Yaghi
Kitchen Assistant/Catering Assistant at On Dough-mandKitchen Assistant/Catering Assistant at On Dough-mand
Lew MatthewsLew Matthews
Commercial Truck Driver at BJJ Trucking/Foodliner TruckingCommercial Truck Driver at BJJ Trucking/Foodliner Trucking
Bradley HallBradley Hall
Independant Filmmaker at Thanks Dad ProductionsIndependant Filmmaker at Thanks Dad Productions
Yifei HanYifei Han
Rehearsal Pianist at Koro PacificoRehearsal Pianist at Koro Pacifico