Lavon Pegram
Petersburg
Summary
Dynamic fry cook and manager at Burger King with a proven track record of enhancing food quality and customer satisfaction. Skilled in staff training and problem-solving, I improved service protocols, leading to a significant boost in customer satisfaction scores. Committed to food safety compliance and efficient kitchen operations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
4
4
years of professional experience
Work History
Fry Cook/Manager
Burger King
06.2020 - 09.2024
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Dinwiddie High School
North Dinwiddie, VA07-2018
Skills
- Reliability and punctuality
- Strong attention to detail
- Efficient multitasking
- Food presentation
- Customer service
- Staff training and onboarding
- Food processing
- Soda syrup replacement
- Problem-solving
- Grill management
- Frying
- Team leadership
- Kitchen set up
- Equipment cleaning and maintenance
- Collaboration and teamwork
- Station setup
- Proper food handling
- Food safety compliance
- Supply management
- Supply restocking
Timeline
Fry Cook/Manager
Burger King
06.2020 - 09.2024
Dinwiddie High School
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