Layla Carver
Chesapeake
Summary
Dynamic Lead Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in team supervision and problem-solving. Spearheaded initiatives to enhance productivity and patient safety, achieving significant improvements in workflow efficiency. Skilled in inventory control and fostering teamwork, adept at navigating complex challenges and driving goal achievement with professionalism and analytical thinking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
04.2021 - Current
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare providers to clarify prescription details and ensure patient safety.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Processed prescription orders, verifying information and resolving discrepancies.
Team Member
Chic-Fil-A
08.2018 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
BBA -
Elizabeth City State University
Elizabeth City, NC12-2026
Associate of Science -
Tidewater Community College
Norfolk, VA05-2025
Skills
- Problem-solving skills
- Inventory control
- Team supervision
- Teamwork and collaboration
- Work Planning and Prioritization
- Staff training
- Analytical thinking
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- HIPAA Compliance Certification – Various Accredited Providers.
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
English
Full Professional
Timeline
Lead Pharmacy Technician
CVS Pharmacy
04.2021 - Current
Team Member
Chic-Fil-A
08.2018 - 08.2020
BBA -
Elizabeth City State University
Associate of Science -
Tidewater Community College
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