Lea Messner
Virginia Beach
Summary
Adaptable and high-energy professional with a strong background in fast-paced customer service and patient care settings. Skilled at multitasking, managing shifting priorities, and communicating effectively with diverse groups of people. Strong work ethic with a dedication to ensuring every guest has a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Assistant
Minor Emergency and Family Care Center
Virginia Beach
02.2024 - Current
- Greeted patients warmly while creating a welcoming environment.
- Handled incoming calls professionally, addressing inquiries and directing calls appropriately.
- Scheduled appointments and supported administrative staff by processing payments.
- Maintained the cleanliness and organization of medical equipment and examination rooms.
- Obtained vital signs and collected patient histories accurately and promptly.
- Collected samples from patients for laboratory testing purposes.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated an electrocardiogram (EKG) to administer diagnostic tests.
Hostess/Food Runner
CP Shucker's
Virginia Beach
01.2023 - 12.2023
- Greeted guests warmly upon arrival and guided them to their tables.
- Trained new hostesses on procedures and restaurant policies effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Performed daily opening and closing duties, including bussing tables, sweeping or mopping floors, food handling, and proper equipment maintenance.
- Tracked inventory of tableware, linens, and condiments, ensuring adequate supply levels at all times.
- Delivered food orders promptly to tables for optimal guest experience.
Lifeguard/Pool Attendant
Signature Pool Management
Virginia Beach
05.2022 - 09.2023
- Administered first aid and CPR during emergencies, ensuring guest safety and quick recovery.
- Enforced facility rules, fostering a secure swimming environment and enhancing guest experience.
- Conducted regular safety checks on equipment and pool chemistry levels.
- Cleaned, brushed, and vacuumed pool, maintaining cleanliness and hygiene standards for user safety.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-2022
CMAA - Medical Administrative Assistant
Technical And Career Education Center
Virginia Beach, VA06-2021
Associate of Science - Business Administration
Tidewater Community College
Virginia Beach, VA06-2026
Skills
- Multi-line telephone skills
- Customer service
- Organization skills
- Time management
- Multitasking skills
- Team collaboration
- Communication skills
- Positive and professional
Certification
- Certified Medical Administrative Assistant
- Workplace Readiness Certification
- MS Office Applications
Timeline
Receptionist/Medical Assistant
Minor Emergency and Family Care Center
02.2024 - Current
Hostess/Food Runner
CP Shucker's
01.2023 - 12.2023
Lifeguard/Pool Attendant
Signature Pool Management
05.2022 - 09.2023
High School Diploma -
Frank W. Cox High School
CMAA - Medical Administrative Assistant
Technical And Career Education Center
Associate of Science - Business Administration
Tidewater Community College