LEA VILLANE
Charlottesville
Summary
Professional with strong background in leadership and team management. 5years of experience providing excellent customer service, marketing, advertising and maintaining inventory. Skilled in strategic planning and problem solving. Dedicated and aiming to use my knowledge and expertise to effectively fill the Senior Sales & Service Representative at First Citizens Bank.
Overview
6
6
years of professional experience
Work History
Assistant Manager
FEDEX OFFICE
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls.
Shift Manager
Chic-Fil-A
02.2022 - 05.2023
- Leads team associates effectively by operating manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs.
- Regulates day-to-day store operations. Performs administrative, labor management, and customer care duties. Maintaining inventory levels,initiating marketing strategies, and driving store sales. To ensure superior customer care, I also monitor customer satisfaction and resolve customer issues , and ensuring employees follow all safety and health guidelines.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Retail Sales Manager
Walmart
01.2020 - 02.2022
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed 7departments of company's merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; zoning the sales area; signing and pricing merchandise appropriately; binning and picking merchandise; preparing, handling, packaging labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment; completing bin audits; working inventory exceptions,correcting shelf capacities; securing fragile and high-shrink merchandise; following proper procedures for handling and disposing of hazardous materials, and following opening and closing procedures in area of responsibility.
- Recruited, hired and trained numerous associates to develop into productive team members with excellent product knowledge.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Customer Service Representative
Lowes Home Improvment
09.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provides and models customer service by acknowledging the purchasing decisions;locating merchandise and maintaining a safe shopping environment, and appropriately representing and supporting the company.
Education
High School Diploma -
SAN JULIAN-STA.MARIA HIGH SCHOOL
PHILIPPINES06-2014
Skills
- Team leadership
- Customer service
- Money handling
- Problem-solving
- Customer relations
- Staff training and development
- Workload management
- Retail operations
- Team building
- Operations management
- Sales strategies
- Sales growth
- Financial management
- Negotiation
Timeline
Assistant Manager
FEDEX OFFICE
06.2023 - Current
Shift Manager
Chic-Fil-A
02.2022 - 05.2023
Retail Sales Manager
Walmart
01.2020 - 02.2022
Customer Service Representative
Lowes Home Improvment
09.2019 - 02.2020
High School Diploma -
SAN JULIAN-STA.MARIA HIGH SCHOOL
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