Leaetta Devine
Manassas
Summary
Retail professional with comprehensive experience in sales management, inventory oversight, and customer relations. Adept at fostering collaborative team environment and achieving store targets. Known for flexibility in adapting to changing business needs and consistent delivery of excellent customer service and staff training.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
9
9
years of professional experience
Work History
Counter Manager
Equiparts
11.2015 - 05.2023
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Counter Manager. Customer Service
Parts Unlimited
02.2015 - 11.2016
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Showroom Manager
Yorkshire Supply
01.2014 - 11.2016
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
Education
Certificate - Office System Technology
Northern Virginia Community College
Annandale, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
Timeline
Counter Manager
Equiparts
11.2015 - 05.2023
Counter Manager. Customer Service
Parts Unlimited
02.2015 - 11.2016
Showroom Manager
Yorkshire Supply
01.2014 - 11.2016
Certificate - Office System Technology
Northern Virginia Community College
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