Leah Jonasson
Lynchburg
Summary
Client-focused professional with the skills needed to properly engage with and give support to clients. Capable of establishing working relationships with clients, community resources, and other agency staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills and outstanding customer service. Documented strengths in building and maintaining relationships with coworkers and clients, promoting a genuine and positive work environment, and ensuring customer satisfaction by providing exceptional service and support.
Overview
14
14
years of professional experience
Work History
Preschool Lead Teacher
Teachable Moments ELC
07.2023 - 07.2025
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Motivated teaching staff to continually improve strategies and maximize student learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Completed documentation on individual children and teachers for recordkeeping.
- Administered assessments for each child and tracked results.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Preschool Lead Teacher
Aslan Castle ELC
12.2019 - 02.2022
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Provided open and loving environment where children direct learning process.
Senior International Graduate Admissions Advisor
Liberty University
10.2014 - 12.2019
- Worked with international applicants to understand admissions and student visa requirements.
- Prepared relevant admissions and visa documents in conformance with SEV-P regulations.
- Worked with PDSO and other DSOs to resolve internal processing problems, improve operations, and provide exceptional customer service.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Administrative Assistant
My Guys Moving & Storage
02.2013 - 10.2014
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Composed internal memos and external correspondence, and reviewed all documentation to eliminate errors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Assistant Manager Sales Associate
Wet Seal LLC
02.2011 - 12.2012
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Bachelor of Arts - Elementary Education: English
Liberty University
Lynchburg, VAMaster of Arts - Human Services Counseling: Marriage And Family
Liberty University
Lynchburg, VA2019
Skills
- Recordkeeping
- Excellent planner and coordinator
- Customer and client relations
- Spreadsheet management
- Inbound and outbound calling
- Interpersonal communication
- Self-direction
- Complaint resolution
- Multitasking and organization
- Conflict resolution
- Customer service
- Building rapport
- Typing proficiency
- Problem-solving
- Adaptability and flexibility
Timeline
Preschool Lead Teacher
Teachable Moments ELC
07.2023 - 07.2025
Preschool Lead Teacher
Aslan Castle ELC
12.2019 - 02.2022
Senior International Graduate Admissions Advisor
Liberty University
10.2014 - 12.2019
Administrative Assistant
My Guys Moving & Storage
02.2013 - 10.2014
Assistant Manager Sales Associate
Wet Seal LLC
02.2011 - 12.2012
Bachelor of Arts - Elementary Education: English
Liberty University
Master of Arts - Human Services Counseling: Marriage And Family
Liberty University