Summary
Overview
Work History
Education
Skills
References
Timeline
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Leah Kleczkowski

Richmond

Summary

Dynamic and results-driven server with a proven track record at Pks Bar and Grill, excelling in customer service excellence and team collaboration. Recognized for training new staff and enhancing operational efficiency, while maintaining comprehensive menu knowledge and adhering to responsible beverage service standards. Committed to fostering guest relationships for repeat business.

Overview

6
6
years of professional experience

Work History

Server / Bartender

Pks Bar and Grill
Blacksburg
08.2023 - 07.2025
  • Executed opening and closing duties, including setup of dining area and supply restocking.
  • Collaborated with restaurant staff to enhance operational efficiency.
  • Trained new servers on menu items and service standards.
  • Maintained comprehensive knowledge of menu items, garnishes, ingredients, and preparation methods.
  • Adhered to regulations regarding responsible alcohol service.
  • Ensured sanitation of bar area, glassware, utensils, and equipment.

Server

Park Lane Tavern
Fredericksburg
06.2022 - 07.2023
  • Delivered exceptional customer service, ensuring prompt and courteous service to each guest.
  • Took accurate orders from customers in a timely manner.
  • Maintained awareness of daily specials, new menu items, and promotions.
  • Fostered relationships with guests to encourage repeat business through outstanding service.

Host/Server/To-Go Server

Bob Evans Restaurant
Fredericksburg
10.2019 - 01.2022
  • Processed customer payments efficiently using POS system.
  • Monitored waiting list and communicated accurate wait times to customers.
  • Maintained cleanliness of lobby area by regularly wiping tables and chairs.
  • Managed incoming calls during high-demand shifts to ensure prompt service.
  • Organized and tracked to-go orders to maintain accuracy and efficiency.
  • Provided exceptional customer service by addressing inquiries, complaints, and issues promptly.

Education

Some College (No Degree) -

Radford University
Radford, VA

Skills

  • Customer service excellence
  • Team collaboration
  • Conflict resolution
  • Employee training and development
  • Responsible beverage service
  • Menu expertise
  • Service standards adherence
  • Time management

References

References available upon request.

Timeline

Server / Bartender

Pks Bar and Grill
08.2023 - 07.2025

Server

Park Lane Tavern
06.2022 - 07.2023

Host/Server/To-Go Server

Bob Evans Restaurant
10.2019 - 01.2022

Some College (No Degree) -

Radford University

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Leah Kleczkowski