Leah Millard
Richmond
Summary
Customer-focused professional with strong experience in relationship management, sales support, project coordination, and delivering high-quality client service. Skilled at managing multiple projects, communicating with clients and vendors, and ensuring deadlines are met. Passionate about helping organizations strengthen their brands through creative promotional merchandise and customized marketing solutions.
Overview
12
12
years of professional experience
Work History
Bartender
The Boathouse at Rockett's Landing Restaurant
Richmond, VA
03.2026 - Current
- Crafted and served diverse cocktails and beverages, ensuring high-quality presentation and taste consistency.
- Built rapport with customers, enhancing guest experience through personalized service and recommendations.
- Trained new staff on bartending techniques, customer service standards, and safety protocols.
- Managed bar inventory and supplies, implementing efficient stock control measures to minimize waste.
Seasonal Apple Specialist
Apple
Henrico, VA
08.2025 - 01.2026
- Guided customers through purchase decisions, set up new devices, and onboarded them to Apple services to enhance user experience. Delivered exceptional support and built rapport, matching customers with the right Apple solutions to meet their needs. Aimed to grow within Apple Retail by deepening product knowledge and supporting customers to foster meaningful connections.
- Provided expert product knowledge to enhance customer experience and drive sales.
- Assisted customers with technical support and troubleshooting for Apple devices.
- Demonstrated effective communication skills to convey complex information simply.
Service + Bar Manager
Tazza Kitchen
Henrico, VA
01.2021 - 01.2025
- Managed bar and service operations at 100+ seat restaurant and bar; trained new bar and service staff, created craft cocktails, syrups, and fresh squeezed juices, and ensured well-stocked inventory by placing liquor, beer, and wine orders. Opened and closed restaurant; resolved customer complaints, emergencies, and reservations while utilizing Resy and Toast for efficient service management.
- Oversaw daily bar operations, ensuring efficient workflow and exceptional guest experiences.
- Developed innovative cocktail menus, enhancing customer satisfaction and driving repeat business.
- Trained and mentored staff on mixology techniques and customer service standards.
Key Manager + Server + Bartender
Tazza Kitchen
Richmond, VA
01.2019 - 01.2021
- Served customers and created craft cocktails, syrups, and fresh squeezed juices.
Sales Associate + Key Holder
Urban Outfitters
Richmond, VA
01.2015 - 01.2021
- Set up store for opening, managed packaging and shipping orders, conducted inventory, served customers, sold products, and shared product knowledge; resolved web order and in-store issues; handled merchandising and cash; collaborated on sales and product displays.
Education
Bachelor of Arts, Cum Laude - Psychology
Virginia Commonwealth University
Richmond, VA05.2018
Skills
- Customer engagement, Effective communicator, self-motivated, Operations management, interpersonal relations, quick learner, attention to detail, critical thinking, Customer service expertise, problem solving
- Multitasking capabilities
- Punctual and dependable
- Team collaboration
- Effective communication
- Customer patience
- Engaging demeanor
AWARDS
Tazza Hospitality Award – June 2023
Timeline
Bartender
The Boathouse at Rockett's Landing Restaurant
03.2026 - Current
Seasonal Apple Specialist
Apple
08.2025 - 01.2026
Service + Bar Manager
Tazza Kitchen
01.2021 - 01.2025
Key Manager + Server + Bartender
Tazza Kitchen
01.2019 - 01.2021
Sales Associate + Key Holder
Urban Outfitters
01.2015 - 01.2021
Bachelor of Arts, Cum Laude - Psychology
Virginia Commonwealth University