Dedicated and results-driven Front Desk Patient Coordinator, committed to helping the business grow by enhancing patient satisfaction, engagement, and building trust-based relationships. Passionate about fostering long-term patient loyalty and empowering clients to take proactive steps toward their goals. Recognized for adaptability, and for leveraging strong communication and multi-tasking skills to streamline office operations.
Overview
9
9
years of professional experience
Work History
Front Desk Patient Coordinator
Hubbard Plastic Surgery
Virginia Beach
09.2023 - 05.2025
Greeted patients warmly and directed them to appropriate services.
Scheduled appointments efficiently using practice management software.
Managed patient inquiries through phone and in-person communication..
Assisted in coordinating patient flow within the office for optimal service.
Provided support to medical staff during busy clinic hours as needed.
Ensured waiting areas remained clean and comfortable for patients' convenience.
Attended staff meetings regularly to discuss new initiatives or changes in policy and procedures..
Managed front office operations including ordering supplies and maintaining inventory levels.
Provided assistance to patients with questions regarding their accounts or bills.
Scheduled evaluations and procedures for patients.
Coordinated patient referrals to specialists and other healthcare services.
Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Enhanced patient engagement through the development of patient-centered care initiatives.
Medical Assistant/Receptionist
Dermacare Laser And Skin Care Clinics
Chesapeake
06.2021 - 09.2023
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Coordinated with medical staff to ensure smooth patient flow during visits.
Educated patients on treatments, memberships, pricing, provider credentials, and pre/post-treatment care instructions effectively.
Managed phone communications, addressing patient questions and concerns promptly.
Maintained inventory of medical supplies and equipment in the clinic.
Ensured all necessary paperwork was completed prior to patient visits.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Took messages from patients and promptly relayed to appropriate staff.
Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Prepared exam rooms by cleaning, organizing, and stocking medical supplies.
Assisted providers by setting up, preparing patients, and supporting during procedures.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Cashier
HOBBY LOBBY Retail Stores
Virginia Beach
02.2021 - 06.2021
Maintained organized cash register area and stocked supplies regularly.
Assisted customers in locating products throughout the store.
Handled cash, credit, and gift card payments accurately and securely.
Followed company policies for returns, exchanges, and refunds diligently.
Greeted customers and answered any questions they had about the store's products and services.
Service Assistant
Hospital Loma Del Luz
Balfate-Colon
01.2020 - 07.2020
Assisted patients with daily living activities and personal care needs.
Coordinated communication between patients, families, and healthcare staff.
Maintained cleanliness and organization of patient areas and equipment.
Supported healthcare professionals during patient examinations and procedures.
Scheduled appointments and managed patient flow within the facility.
Collaborated with team members to enhance overall patient experience at the hospital.
Waitress
Ocean Eddies
Virginia Beach
06.2019 - 10.2019
Provided excellent customer service in a fast-paced beachside restaurant.
Processed payments efficiently using the restaurant's point-of-sale system.
Collaborated with team members to ensure smooth service during busy shifts.
Upsold menu items to enhance guest experience and increase sales revenue.
Developed positive relationships with regular customers through friendly conversation.
Answered questions about menu items, ingredients, and pricing.
Lifeguard
Little Neck Swim And Racquet Clb
Virginia Beach
05.2016 - 10.2018
Monitored pool area for safety and ensured adherence to safety regulations.
Responded promptly to emergencies, providing first aid and CPR as needed.
Conducted routine inspections of pool equipment and maintained cleanliness standards.
Assisted in organizing swim lessons and recreational activities for club members.
Maintained constant surveillance of patrons in the swimming area at all times.
PRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYCPRACTICE MANAGER at FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYC
Resident Doctor at Department of Plastic Surgery and Hand Surgery, Cantonal Hospital of Aarau, SwitzerlandResident Doctor at Department of Plastic Surgery and Hand Surgery, Cantonal Hospital of Aarau, Switzerland