Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Sinacori

Virginia Beach

Summary

Dedicated and results-driven Front Desk Patient Coordinator, committed to helping the business grow by enhancing patient satisfaction, engagement, and building trust-based relationships. Passionate about fostering long-term patient loyalty and empowering clients to take proactive steps toward their goals. Recognized for adaptability, and for leveraging strong communication and multi-tasking skills to streamline office operations.

Overview

9
9
years of professional experience

Work History

Front Desk Patient Coordinator

Hubbard Plastic Surgery
Virginia Beach
09.2023 - 05.2025
  • Greeted patients warmly and directed them to appropriate services.
  • Scheduled appointments efficiently using practice management software.
  • Managed patient inquiries through phone and in-person communication..
  • Assisted in coordinating patient flow within the office for optimal service.
  • Provided support to medical staff during busy clinic hours as needed.
  • Ensured waiting areas remained clean and comfortable for patients' convenience.
  • Attended staff meetings regularly to discuss new initiatives or changes in policy and procedures..
  • Managed front office operations including ordering supplies and maintaining inventory levels.
  • Provided assistance to patients with questions regarding their accounts or bills.
  • Scheduled evaluations and procedures for patients.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Enhanced patient engagement through the development of patient-centered care initiatives.

Medical Assistant/Receptionist

Dermacare Laser And Skin Care Clinics
Chesapeake
06.2021 - 09.2023

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  • Coordinated with medical staff to ensure smooth patient flow during visits.
  • Educated patients on treatments, memberships, pricing, provider credentials, and pre/post-treatment care instructions effectively.
  • Managed phone communications, addressing patient questions and concerns promptly.
  • Maintained inventory of medical supplies and equipment in the clinic.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Prepared exam rooms by cleaning, organizing, and stocking medical supplies.
  • Assisted providers by setting up, preparing patients, and supporting during procedures.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Cashier

HOBBY LOBBY Retail Stores
Virginia Beach
02.2021 - 06.2021
  • Maintained organized cash register area and stocked supplies regularly.
  • Assisted customers in locating products throughout the store.
  • Handled cash, credit, and gift card payments accurately and securely.
  • Followed company policies for returns, exchanges, and refunds diligently.
  • Greeted customers and answered any questions they had about the store's products and services.

Service Assistant

Hospital Loma Del Luz
Balfate-Colon
01.2020 - 07.2020
  • Assisted patients with daily living activities and personal care needs.
  • Coordinated communication between patients, families, and healthcare staff.
  • Maintained cleanliness and organization of patient areas and equipment.
  • Supported healthcare professionals during patient examinations and procedures.
  • Scheduled appointments and managed patient flow within the facility.
  • Collaborated with team members to enhance overall patient experience at the hospital.

Waitress

Ocean Eddies
Virginia Beach
06.2019 - 10.2019
  • Provided excellent customer service in a fast-paced beachside restaurant.
  • Processed payments efficiently using the restaurant's point-of-sale system.
  • Collaborated with team members to ensure smooth service during busy shifts.
  • Upsold menu items to enhance guest experience and increase sales revenue.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.

Lifeguard

Little Neck Swim And Racquet Clb
Virginia Beach
05.2016 - 10.2018
  • Monitored pool area for safety and ensured adherence to safety regulations.
  • Responded promptly to emergencies, providing first aid and CPR as needed.
  • Conducted routine inspections of pool equipment and maintained cleanliness standards.
  • Assisted in organizing swim lessons and recreational activities for club members.
  • Maintained constant surveillance of patrons in the swimming area at all times.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06-2019

Skills

  • Flexibility in changing demands
  • Effective problem identification and solving
  • Communication and interpersonal skills
  • Multitasking and detail orientation
  • Intuitive listening
  • Emotional intelligence
  • Workplace productivity and safety

Timeline

Front Desk Patient Coordinator

Hubbard Plastic Surgery
09.2023 - 05.2025

Medical Assistant/Receptionist

Dermacare Laser And Skin Care Clinics
06.2021 - 09.2023

Cashier

HOBBY LOBBY Retail Stores
02.2021 - 06.2021

Service Assistant

Hospital Loma Del Luz
01.2020 - 07.2020

Waitress

Ocean Eddies
06.2019 - 10.2019

Lifeguard

Little Neck Swim And Racquet Clb
05.2016 - 10.2018

High School Diploma -

Princess Anne High School
Leah Sinacori