LeAnda Barber
Virginia
Summary
Innovative, and multifaceted professional specializing in media studies and highly effective communication strategies, with outstanding, interpersonal and organizational skills. Adept at media and technology, developing and implementing creative solutions, researching, and analyzing. Successful record of providing first-rate customer service and ability to balance priorities and meet tight deadlines. While continuously producing superior outcomes and customer satisfaction. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
MSR Mentor/ Member Service Representative
Navy Federal Credit Union
12.2023 - Current
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Collaborated with other mentors to share best practices and resources, elevating quality of mentorship provided.
- Leveraged personal industry experience to provide mentees with context-specific advice and strategies for success.
- Provides support to peers in team chat by answering questions, sending screenshots and Manual links.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Member Service Representative II
Navy Federal Credit Union
08.2022 - 12.2023
- Provides support to peers in team chat by answering questions, sending screenshots and Manual links.
- Received a successfully meets expectation on performance review for 2022
- Focuses on the member experience by asking probing questions and promoting self-service.
- Follows manuals and manual updates to ensure correct information is provided. Promoting first call resolution.
- Displays call finesse and the ability to perform all duties required for the MSR position.
- Facilitates the development of new and tenured team members
- Develop Teach backs to keep the team updated on manuals and procedures.
- Volunteers readily for additional job responsibilities and overtime as needed.
- Displays expert knowledge of Navy Federal Products.
- Aids in on-the-job training by serving as a battle buddy to new MSR.
Comprehensive Service Payroll Specialist
ADP, Inc
01.2020 - 06.2021
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed payroll for organization of 50+ personnel.
- Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
- Monitored compliance with generally accepted accounting principles and company procedures.
Team Lead
Target
09.2019 - 01.2021
- Oversaw sales floor operations throughout the store by ensuring brand consistency, presentation, pricing, and signing for accuracy, and guest services and merchandising is maintained and executed efficiently
- Developed and implemented strategies to maximize service levels by maintaining positive, welcoming attitude, and making brand experience consistent for customers
- Delegated and assisted with operational tasks between peers by effectively communicating the goals that are set forth
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
Education
Bachelor of Science (B.S) - Communications, Media Studies
Old Dominion University
Norfolk, VA12.2019
Skills
- Promotes Positive Work Environment
- Advance communication Skills
- Exceptional Member Service
- Microsoft Office 365
- Collaborator
- Works Well Independently
- Strategic planning
- Policies and procedures
- Leadership & Team Development
- Innovation & Creativity
- Analytical Problem-solving
Timeline
MSR Mentor/ Member Service Representative
Navy Federal Credit Union
12.2023 - Current
Member Service Representative II
Navy Federal Credit Union
08.2022 - 12.2023
Comprehensive Service Payroll Specialist
ADP, Inc
01.2020 - 06.2021
Team Lead
Target
09.2019 - 01.2021
Bachelor of Science (B.S) - Communications, Media Studies
Old Dominion University
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