LeAnn Wimer
Grottoes
Summary
Adaptable and motivated professional with a diverse background in customer service and sales. Recognized for exceptional interpersonal skills and effective customer engagement. Proven ability to enhance team performance and drive sales results.
Overview
19
19
years of professional experience
Work History
Sales Development Representative
Breakthru Beverage
Charlottesville
02.2025 - 08.2025
- Engaged potential customers to identify beverage needs and preferences, facilitating tailored recommendations.
- Cultivated relationships with existing customers to uncover additional sales opportunities.
- Supported preparation of promotional materials for product launches, enhancing visibility and customer awareness.
- Stocked merchandise on sales floor per visual merchandising guidelines.
- Provided product recommendations and addressed customer inquiries effectively.
- Followed safety protocols while handling products and equipment.
- Moved merchandise to retail areas, ensuring neat presentation of shelves, racks, and bins.
Pricing Coordinator
Food Lion
Staunton
06.2014 - 02.2025
- Coordinated pricing updates for product categories and store locations, enhancing pricing accuracy and consistency.
- Trained new team members on pricing processes and systems, ensuring smooth onboarding and operational readiness.
- Improved returns by implementing strategic promotions targeted to relevant customers and groups.
- Ensured compliance with applicable laws, regulations, and company policies related to product pricing activities.
- Maintained accurate records of pricing changes in the organization's system, supporting data integrity and compliance.
Customer Service Supervisor
Kroger
Staunton
04.2006 - 03.2014
- Supervised daily operations of customer service team, ensuring high-quality support in grocery retail environment.
- Trained staff on customer interaction techniques and service protocols to enhance customer satisfaction.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved customer inquiries and complaints efficiently and professionally.
- Assisted customers with product inquiries and resolved complaints promptly, contributing to positive customer experiences.
- Answered phone calls and responded to questions and concerns.
Education
High School Diploma -
Guardian Angel Regional Catholic School
Staunton, VA05-2005
Skills
- Lead generation
- Sales strategy
- Sales presentations
- Customer relationship management
- Customer engagement
- Upselling techniques
- Product knowledge
- Problem solving
- Multitasking
- Self-motivation
- Adaptability
- Interpersonal skills
- Team leadership
Timeline
Sales Development Representative
Breakthru Beverage
02.2025 - 08.2025
Pricing Coordinator
Food Lion
06.2014 - 02.2025
Customer Service Supervisor
Kroger
04.2006 - 03.2014
High School Diploma -
Guardian Angel Regional Catholic School