Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leanna McIntyre

Mechanicsville

Summary

Dynamic professional with a strong background in emergency communications and customer service. Proven track record in crisis management and effective dispatch coordination, ensuring public safety and timely incident response. Resourceful in problem-solving and communication, contributing to high levels of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Emergency Communications Officer

New Kent Sheriffs Office
New Kent
01.2025 - 07.2025
  • Operated emergency communication systems for timely incident response.
  • Monitored radio and phone communications for public safety.
  • Coordinated dispatching units to various emergency situations.
  • Assisted in maintaining accurate logs of all communications.
  • Provided support to law enforcement by relaying critical information.
  • Collaborated with team members during high-pressure situations.
  • Trained on protocols for handling emergency calls effectively.
  • Operated a variety of communications systems including two-way radios, telephone systems, computers.
  • Utilized mapping software programs to assist responders in navigating scene locations.
  • Remained calm under pressure while providing clear instructions during high stress situations.
  • Developed standard operating procedures for use in emergency scenarios.
  • Verified information provided by callers prior to dispatching units or services.
  • Assessed incoming calls for priority ranking, assigning appropriate response levels.

Wait Staff Member

Gus's Italian Cafe and Sports Bar
Mechanicsville
06.2021 - 11.2024
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Processed transactions accurately using point-of-sale system.
  • Recommended menu items based on customer preferences and dietary needs.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Greeted and welcomed customers, providing them with menus.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Atlee High School
Mechanicsville, VA
06-2022

Some College (No Degree) - General Studies

J. Sargeant Reynolds Community College
Richmond, VA

Skills

  • Emergency communication systems
  • Dispatch coordination
  • Incident logging
  • Radio operation
  • Public safety protocols
  • Crisis management
  • Team collaboration
  • Customer service orientation
  • Attention to detail
  • Problem solving
  • Stress management
  • Situational awareness
  • Information gathering
  • Data entry proficiency
  • Incident documentation
  • Professionalism and integrity
  • Time management abilities
  • Telephone etiquette

References

References available upon request.

Timeline

Emergency Communications Officer

New Kent Sheriffs Office
01.2025 - 07.2025

Wait Staff Member

Gus's Italian Cafe and Sports Bar
06.2021 - 11.2024

High School Diploma -

Atlee High School

Some College (No Degree) - General Studies

J. Sargeant Reynolds Community College

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Leanna McIntyre