Leanna Seto
Centreville
Summary
Compassionate, detail-oriented professional with strong patient-facing experience in healthcare settings. Skilled in greeting patients, managing front desk operations, collecting and updating documentation, answering multi-line phones, and supporting clinical workflows with accuracy and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Management Specialist/Front Desk Receptionist
INOVA Health systems
Falls Church
07.2024 - Current
- Perform front desk responsibilities, including greeting visitors, screening and directing phone calls, and managing office mail.
- Assist patients with information, directions, and support during transitions of care.
- Accurately coordinate insurance authorizations, transportation, DME, and facility placements.
- Issue 15–25 daily Observation Status notifications, contributing to a 14.77% increase in compliance.
- Prepare and update patient-related documentation while maintaining confidentiality and professionalism.
- Collaborate with nurses, case managers, and other professionals to ensure efficient department workflow.
Student Clerk
Wheaton College
Wheaton
08.2021 - 05.2024
- Managed front desk operations handling 100+ daily packages, and frequent student interactions.
- Answered phones, resolved inquiries, and kept organized records.
- Trained new team members and improved workflow efficiency. Assisted with intake documentation, maintained accurate records, and greeted families and youth.
Social Work Intern
SPECS Foundation Inc.
Pasay Metro Manila
06.2023 - 12.2023
- Assisted with intake documentation, maintained accurate records, and greeted families and youth.
- Prepared monthly progress reports for 10–13 children and supported case management tasks.
- Participated in home visits and coordinated program activities.
- Conducted a qualitative study and presented findings to leadership and the 2024 Notre Dame Peace Conference.
Education
B.A. - Psychology, Community Art
Wheaton College
Wheaton, IL05.2024
Skills
- Customer service
- Multi-line phone operation
- Patient & visitor greeting
- Demographic & insurance documentation
- Chart prep & file organization
- Confidentiality & HIPAA awareness
- EMR familiarity
- Accuracy & attention to detail
- Multitasking
- Empathy
- Teamwork
- Microsoft Office
Certification
Certified Volunteer Crisis Counselor, Crisis Textline, 2025
Timeline
Case Management Specialist/Front Desk Receptionist
INOVA Health systems
07.2024 - Current
Social Work Intern
SPECS Foundation Inc.
06.2023 - 12.2023
Student Clerk
Wheaton College
08.2021 - 05.2024
B.A. - Psychology, Community Art
Wheaton College