Leanna Winston-Phillips
Hampton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
KPM, LLC
04.2018 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Manage all aspects of apartment leasing at a 300+ unit property . Excel in negotiating leases and implementing marketing strategies that increase rates from 85% to 95%.
- Utilize Yardi systems to streamline operations and improve tenant communications.
MakeUp Artist/Advisor
MAC Cosmetics
11.2014 - 04.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
Account Representative
Portfolio Recovery Associates
12.2010 - 06.2013
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Processed client payments and updated accounts.
Assistant Manager
Foot Locker
02.2010 - 02.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associates of Applied Science Degree - Business Management
Tidewater Community College
Norfolk, VAHigh School -
Granby High School
Norfolk, VA06.2006
Skills
- Proficient in Yardi systems
- Outlook
- Microsoft Word
- Excel
- Access
- PowerPoint
- Customer service
- Analytical thinking
- Customer engagement
- Staff training and development
Leasing Consultant of the Year (2024)
I have received Leasing Consultant of the Year by improving customer satisfaction, displaying strong communication skills, and increasing property numbers.
Timeline
Leasing Consultant
KPM, LLC
04.2018 - Current
MakeUp Artist/Advisor
MAC Cosmetics
11.2014 - 04.2018
Account Representative
Portfolio Recovery Associates
12.2010 - 06.2013
Assistant Manager
Foot Locker
02.2010 - 02.2011
High School -
Granby High School
Associates of Applied Science Degree - Business Management
Tidewater Community College
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