Ledorah Simpkins
CENTREVILLE
Summary
Results-driven Online Coordinator and English Teacher with expertise in staff training and recruitment. Consistently achieved sales targets while enhancing customer satisfaction. Developed engaging content and implemented innovative teaching methods to boost student engagement and performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dollar Tree
Centreville
11.2025 - Current
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and supervised staff on company policies and customer service techniques.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Resolved customer complaints effectively, maintaining a positive store atmosphere.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Developed merchandise displays to enhance the shopping experience for customers.
Sales Manager
Haciendita
Chihuahua
03.2020 - 08.2025
- Developed and executed strategic sales plans that expanded the company's customer base.
- Built and promoted strong, long lasting customer relationships by partnering with key clients and understanding their needs.
- Established relationships with key clients, fostering long-term partnerships that aligned with client needs.
- Resolved escalated customer complaints and internal team conflicts, enhancing customer satisfaction and fostering a positive team culture.
- Conducted regular performance reviews, identifying areas for team growth and effectiveness.
Online Coordinator
Global English LCC
Cuauhtémoc
04.2019 - 08.2025
- Developed engaging content for webinars and online workshops.
- Created and maintained content for our Moodle learning platform.
- Collaborated in team environments to enhance overall workplace productivity.
- Assisted in troubleshooting technical issues for virtual learning environments.
- Prioritized and scheduled activities to ensure timely completion of responsibilities. to ensure tasks were completed on schedule and deadlines were met.
- Executed daily responsibilities with attention to detail and accuracy. accurately and efficiently
- Troubleshot technical issues for virtual learning environments to ensure smooth operation.
- Monitored and analyzed student progress and engagement across various online courses.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
English as a Second Language Teacher
Ignacio Ramírez Elementary School
Chihuahua
08.2016 - 07.2020
- Taught grammar, writing, listening, and reading in beginner and intermediate proficiency levels.
- Developed engaging lesson plans tailored for diverse learning styles.
- Facilitated interactive activities to enhance language acquisition and communication skills.
- Utilized various teaching techniques such as role playing, audio-visual aids, multimedia presentations and hands-on activities.
- Assessed student progress through regular evaluations and feedback sessions.
- Implemented classroom management strategies to maintain a positive learning environment.
- Organized cultural events to promote understanding of English-speaking communities.
Education
Diploma - English
Universidad Autónoma of Chihuahua
Chihuahua, MX 04.2019 - 08.2019
High School Diploma -
Dolores High School
Dolores, ColoradoSkills
- Project Coordination
- Team Leadership
- Operational Oversight
- Process Improvement
- Performance Evaluation
- Staff training
- Shift scheduling
- Time Management
- Problem Solving
- Multitasking
- Communication skills
- Presentation Skills
- Innovative Solutions
- Online teaching
- FLUENT IN Spanish
Languages
Spanish
Timeline
Assistant Manager
Dollar Tree
11.2025 - Current
Sales Manager
Haciendita
03.2020 - 08.2025
Diploma - English
Universidad Autónoma of Chihuahua
04.2019 - 08.2019
Online Coordinator
Global English LCC
04.2019 - 08.2025
English as a Second Language Teacher
Ignacio Ramírez Elementary School
08.2016 - 07.2020
High School Diploma -
Dolores High School