Leeland Kosierowski
Waynesboro
Summary
Dynamic and highly reliable professional with extensive experience in customer service and retail, notably at Mt Ida's Tasting Room & Taphouse and Lowes Home Improvement. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in cash management and store organization, consistently delivering exceptional results in fast-paced environments. Proven track record in fast-paced hospitality environment. I've developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging my strong interpersonal and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Mt Ida Tasting Room and Taphouse
03.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Package Handler
Amazon
11.2023 - 03.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Landscape Worker
Shrekheise Shrubbery & Landscaping
04.2022 - 08.2022
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
Merchandise Associate
Lowes Home Improvment
10.2021 - 04.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
High School Diploma -
Montichello High School
Charlottesville, VA04-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Package unloading
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Product rotation
- Display setup
Certification
- VA Driver's License
- Awarded Certificate Of Completion in Learn2Serve Virginia ABC Seller/Server Course.
Timeline
Bartender
Mt Ida Tasting Room and Taphouse
03.2024 - 03.2025
Package Handler
Amazon
11.2023 - 03.2024
Landscape Worker
Shrekheise Shrubbery & Landscaping
04.2022 - 08.2022
Merchandise Associate
Lowes Home Improvment
10.2021 - 04.2022
High School Diploma -
Montichello High School
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