Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leeland Kosierowski

Waynesboro

Summary

Dynamic and highly reliable professional with extensive experience in customer service and retail, notably at Mt Ida's Tasting Room & Taphouse and Lowes Home Improvement. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in cash management and store organization, consistently delivering exceptional results in fast-paced environments. Proven track record in fast-paced hospitality environment. I've developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging my strong interpersonal and problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Mt Ida Tasting Room and Taphouse
03.2024 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Package Handler

Amazon
11.2023 - 03.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Landscape Worker

Shrekheise Shrubbery & Landscaping
04.2022 - 08.2022
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.

Merchandise Associate

Lowes Home Improvment
10.2021 - 04.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Education

High School Diploma -

Montichello High School
Charlottesville, VA
04-2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Package unloading
  • Retail experience
  • Store organization
  • Cash management
  • Planogram execution
  • Product rotation
  • Display setup

Certification

  • VA Driver's License
  • Awarded Certificate Of Completion in Learn2Serve Virginia ABC Seller/Server Course.

Timeline

Bartender

Mt Ida Tasting Room and Taphouse
03.2024 - 03.2025

Package Handler

Amazon
11.2023 - 03.2024

Landscape Worker

Shrekheise Shrubbery & Landscaping
04.2022 - 08.2022

Merchandise Associate

Lowes Home Improvment
10.2021 - 04.2022

High School Diploma -

Montichello High School

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Leeland Kosierowski