Leggett Brittany
Williamsburg
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Mellow Mushroom. Recognized for boosting repeat customer rates through personalized engagement and suggestive selling. Adept at cash handling and maintaining cleanliness standards, ensuring a welcoming environment that enhances guest satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Mellow Mushroom
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Schooners Grill At Cnu Village
05.2022 - 09.2024
- Maintain an overall professional and enjoyable dining experience for customers.
- Working together with colleagues to maintain a smooth and prompt work environment.
- Handle any issues with customers as they arose with the end goal in overall satisfaction.
Server
Waterstreet Grill
05.2021 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server/Bartender
Craft 31
03.2018 - 05.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed inventory of dining supplies to prevent shortages during service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
N/A - Social Sciences
Thomas Nelson Community College
WilliamsburgGeneral Studies -
Jamestown High School
Williamsburg, VA07.2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Customer service
- Memory retention
- Menu memorization
- Safe food handling
- High volume dining
- Order accuracy
- Suggestive selling
- Allergy awareness
- Daily specials memorization
- Banquet coordination
Timeline
Server
Mellow Mushroom
09.2024 - Current
Server
Schooners Grill At Cnu Village
05.2022 - 09.2024
Server
Waterstreet Grill
05.2021 - 05.2023
Server/Bartender
Craft 31
03.2018 - 05.2021
N/A - Social Sciences
Thomas Nelson Community College
General Studies -
Jamestown High School
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