Shawanda Patterson
Richmond
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Arby's. Excelled in inventory support and customer service, significantly improving store efficiency. Skilled in utilizing computer skills for accurate drawer balancing and accounts receivable management, ensuring operational excellence and fiscal responsibility.
Overview
7
7
years of professional experience
Work History
Cashier Assistant
Arby's
06.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Overnight Freight Team Associate
Home Depot
12.2022 - 04.2023
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Linen Attendant
VA Hospital Laundry
01.2020 - 12.2020
- Maintained safety practices at all times to protect personnel and laundry loads.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Cleaned machine filters and lubricated equipment.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling pieces per shift for optimal hygiene
Nutrition Service Worker
Richmond Public Schools
09.2017 - 06.2018
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Provided nutritional counseling to patients and families to improve overall health and wellbeing.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2009
Skills
- Inventory Support
- Store Cleaning
- Drawer balancing
- Accounts Receivable
- Basic Math
- Customer Service
- Computer Skills
Accomplishments
Customer Service Certification
CPR Certification
Timeline
Cashier Assistant
Arby's
06.2023 - Current
Overnight Freight Team Associate
Home Depot
12.2022 - 04.2023
Linen Attendant
VA Hospital Laundry
01.2020 - 12.2020
Nutrition Service Worker
Richmond Public Schools
09.2017 - 06.2018
High School Diploma -
Huguenot High School
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