Leigh-Ann Wible
Montpelier
Summary
Dynamic Office Assistant with proven expertise at Ralph’s Plumbing & Heating, excelling in data entry and customer service. Enhanced office efficiency through meticulous scheduling and organization, while fostering a positive work environment. Recognized for implementing process improvements that streamlined operations and improved team collaboration. Strong problem solver committed to achieving excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Office Assistant
Ralph’s Plumbing &Heating
10.2013 - 05.2025
- Assisted in managing office supplies inventory, ensuring timely restocking and organization.
- Supported team by scheduling appointments and coordinating meetings efficiently.
- Maintained filing systems, improving document retrieval processes for staff.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Prepared documents and presentations, enhancing communication within the office.
- Updated databases with client information, ensuring accuracy and confidentiality.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Shift Supervisor
CDS Global
05.2005 - 12.2013
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on company policies and operational procedures.
- Implemented process improvements, enhancing productivity and reducing operational delays.
- Coordinated team schedules to optimize staffing during peak hours.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Resolved customer inquiries and complaints, maintaining high service standards.
- Monitored inventory levels, ensuring adequate supply for uninterrupted operations.
- Collaborated with management to develop training programs focused on skill enhancement and compliance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Education
Associate of Applied Science - Paralegal Studies
Metropolitan College
Albuquerque, NM05-2003
Associate of Applied Science - Medical Assistant
Pima Medical Institute
Albuquerque, NM05-1989
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Scheduling appointments
- Quickbooks
- Verbal communication
- Administrative support
- Prioritizing work
- Office management
- Professional and mature
- Strong problem solver
- Scheduling
- Documentation and reporting
- Relationship building
- Team bonding
- Customer relationship management (CRM)
- Issue resolution
- Event planning
- Strategic planning
- Report writing
- Project planning
- Event preparation
- Database management
- Patient charting
- Medical terminology
- Presentation development
- Performance improvement
- Expense reporting
- Bank deposit reconciliation
Timeline
Office Assistant
Ralph’s Plumbing &Heating
10.2013 - 05.2025
Shift Supervisor
CDS Global
05.2005 - 12.2013
Associate of Applied Science - Paralegal Studies
Metropolitan College
Associate of Applied Science - Medical Assistant
Pima Medical Institute
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