Leila Billhimer

Summary

Dependable professional with experience in customer service and leasing. Proven ability to maintain organized records and manage compliance tasks, ensuring adherence to company policies while delivering warm, professional service to clients.

Overview

years of professional experience

Work History

Customer Service Representative

Teleperformance USA

Henrico

10.2025 - Current

Assisted customers with inquiries via phone and online chat.
Resolved customer complaints effectively, ensuring alignment with company policies and procedures.
Documented customer interactions accurately in the system.
Provided product information to help customers make informed decisions.
Maintained positive attitude while managing high call volumes, enhancing customer experience.
Processed account updates and changes as requested, ensuring accuracy and customer satisfaction.

Leasing Consultant

Steelhead Management

Richmond

01.2024 - 10.2025

Facilitated leasing for a Tax Credit (LIHTC) property by conducting tours, processing applications, and managing document requests.
Delivered professional customer service to applicants and residents, enhancing overall satisfaction and engagement.
Assisted with processing income verifications, employment forms, and required compliance paperwork.
Helped ensure adherence to Fair Housing laws and tax credit guidelines under supervision of senior staff
Organized tenant files and uploaded documentation into property management systems to ensure compliance and accessibility.

Education

High School Diploma -

Thomas Jefferson High School

Richmond, VA

06-2023

Bachelor of Science - Biomedical Sciences

University of Mary Washington

Fredericksburg, VA

Skills

Fast learner, comfortable handling forms and compliance tasks
Strong attention to detail and accuracy

Organized, dependable, and reliable under deadlines
Positive attitude and approachable communication style

Timeline