Leilani Ward
Charlottesville
Summary
Assistant Store Manager with over 9 years of expertise in retail operations, adept at enhancing customer satisfaction and driving strategic growth. Skilled in team leadership and conflict resolution, with a passion for leveraging management skills to foster collaborative environments. Committed to innovative solutions and continuous improvement in service quality and operational efficiency. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering outstanding customer communication and customer service. Talented driver of performance compliance with applicable standards, rules, and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Hollywood Feed
Birmingham
02.2022 - 04.2025
- Manage daily store operations, enhancing customer satisfaction and team productivity.
- Lead sales strategies, achieving consistent revenue growth and boosting customer loyalty.
- Oversee inventory control, ensuring optimal stock levels and reducing shrinkage.
- Train and mentor staff, fostering a collaborative environment and improving service quality.
- Oversee daily operations to boost department efficiency and profitability.
- Resolve customer issues, enhancing service quality and satisfaction.
- Implement strategic plans to maintain department profitability.
- Deliver high-quality guest service for a positive experience.
- Resolved customer issues, enhancing satisfaction and loyalty.
- Managed transactions, ensuring accuracy and efficiency.
- Self-directed task completion, meeting store demands.
- Handled daily profits, ensuring secure bank deposits.
- Supported store operations in the manager's absence.
Assistant Department Manager
Menard's
Lake Orion
07.2018 - 02.2022
Third Key
Claire's
Rochester Hills
07.2015 - 07.2018
Education
Masters - Library and Information Science
Wayne State University
Detroit, Michigan12.2014
Graduate Certificate - Archival Administration
Wayne State University
Detroit, Michigan12.2014
Bachelor of Arts - Anthropology
Oakland University
Rochester, Michigan04.2011
Skills
- Guest Service
- Problem Solving
- Communication
- Management
- Historical Preservation
- Public Speaking
- Retail Operations
- Conflict Resolution
- Cash Handling
- Team Leadership
- Archival Administration
- Library Science
Timeline
Assistant Store Manager
Hollywood Feed
02.2022 - 04.2025
Assistant Department Manager
Menard's
07.2018 - 02.2022
Third Key
Claire's
07.2015 - 07.2018
Masters - Library and Information Science
Wayne State University
Graduate Certificate - Archival Administration
Wayne State University
Bachelor of Arts - Anthropology
Oakland University