LeNelle Good
Grottes
Summary
Dynamic recruiter with proven success at 10 Roads Express, specializing in candidate screening and team collaboration. Developed innovative recruitment strategies that enhanced talent acquisition efficiency. Recognized for building strong relationships with hiring managers and consistently delivering quality hires, demonstrating both analytical skills and effective communication.
Overview
16
16
years of professional experience
Work History
Recruiter II
10 Roads Express
05.2022 - Current
- Developed and implemented recruitment strategies to attract top talent for various roles.
- Conducted thorough candidate screenings and interviews to ensure quality hires.
- Collaborated with hiring managers to define job requirements and expectations.
- Utilized applicant tracking systems to streamline recruitment processes and improve efficiency.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
Inside Sales Representative
Rocco Building Supplies
09.2017 - 10.2021
- Developed and maintained relationships with key clients to enhance customer satisfaction.
- Managed inbound sales inquiries, providing timely responses and solutions.
- Conducted product presentations to effectively communicate features and benefits.
- Collaborated with marketing team to create targeted campaigns driving lead generation.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Program Sales
Sysco Foods
05.2014 - 09.2017
- Achieved sales targets consistently by motivating team members through performance-based incentives or recognition programs successfully.
- Increased sales revenue by implementing effective sales strategies and training programs for the team.
- Collaborated with management to identify areas of improvement within the sales team and create targeted training programs.
- Created tailored incentive programs that motivated dealerships to increase their sales targets while maintaining high levels of customer satisfaction.
- Consistently met or exceeded monthly sales quotas by motivating staff through goal-setting exercises and incentive programs.
- maintaining reports, incentives and rebates for contracted accounts.
Customer Service Representative
Sysco Foods
04.2010 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Business
Blue Ridge Community College
Weyers Cave, VA05-2003
Skills
- Candidate screening
- Administrative skills
- Recruiting and sourcing
- Team collaboration
Timeline
Recruiter II
10 Roads Express
05.2022 - Current
Inside Sales Representative
Rocco Building Supplies
09.2017 - 10.2021
Program Sales
Sysco Foods
05.2014 - 09.2017
Customer Service Representative
Sysco Foods
04.2010 - 05.2014
Associate of Science - Business
Blue Ridge Community College