Leniece Stevens-White

-Greet and check-in patients in a professional and courteous manner.
• Schedule and confirm patient appointments accurately, ensuring proper follow-up for appointments and procedures.
• Verify and update patient information, including demographics, insurance details, and medical history.
• Answer patient calls, address inquiries, and resolve issues promptly or direct to appropriate departments.
• Assist with obtaining and verifying insurance pre-authorizations and referrals as needed.
• Maintain accurate and confidential patient records in the electronic health record (EHR) system.
• Assist in coordinating patient flow and ensuring that patients are seen in a timely manner.
• Provide necessary forms and information to patients, such as consent forms and patient instructions.
• Assist with the maintenance of office supplies and general cleanliness of the reception area.
• Follow all office procedures for scheduling, data entry, and patient communications.
• Support administrative tasks as needed to ensure efficient office operations.

• Replaced merchandise stock throughout check-out lines and end-cap displays.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Increased efficiency and team productivity by promoting operational best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services, and company information.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Maintained sound financial footing by overseeing department profit, loss and budgeting.
• Worked with qualified chef to diversify menu with new offerings.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Responded to customer requests for products, services, and company information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.