Lennin Reyes
Herndon
Summary
Professional member service representative wanting to shift into an operational role. College student studying cybersecurity, nearly ten years in customer service experience and going on three years in a financial institution. Proven ability to onboard new peers into their roles and assist in other branch locations.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Northwest Federal Credit Union
Herndon
08.2023 - Current
- Assist members daily with their financial needs while maintaining confidentiality.
- Handle large amounts of cash daily while maintaining accuracy.
- Being knowledgeable across multiple departments as the member-facing branch in the flagship location.
- Communicate with other departments to facilitate any member needs efficiently.
- Take part in various audits to ensure NWFCU policy is being followed.
- Assist new MSRs to familiarize themselves with NWFCUs policies and procedures.
Front of House Employee
Chick-fil-A
08.2021 - 08.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Adapt to any position whenever needed throughout the day.
- Assist new staff on learning policies, procedures, and menu knowledge.
Sales Associate
Kohl's Department Stores, Inc
11.2017 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled Amazon returns brought into store, processed, audited the orders as well as load them onto a truck nightly.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
08-2028
Skills
- Customer service
- Financial transactions
- Salesforce Experience
- Banking
- Dispute resolution
- Teamwork and collaboration
- Calm and professional under pressure
- Microsoft office
- Product knowledge
- TCR/CRM Error Resolution
Accomplishments
- Took a six month mentorship in data analytics
- Entered a shadowing program with a cyber security team.
- Basic knowledge in SQL and Python languages.
- Northwest Connect SME, testing updates and changes before launch
- Worked in a pair for Safe Deposit Box nest project
Languages
English
Spanish
Timeline
Member Service Representative
Northwest Federal Credit Union
08.2023 - Current
Front of House Employee
Chick-fil-A
08.2021 - 08.2023
Sales Associate
Kohl's Department Stores, Inc
11.2017 - 01.2022
Associate of Applied Science - Cyber Security
Northern Virginia Community College