LE'SHAUNTE GRANT
Richmond
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Receptionist
Rosedale rehabilitation
Richmond
11.2025 - Current
- Welcomed visitors and ensured smooth check-in procedures.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Maintained a clean and organized front desk environment for efficiency.
- Processed patient information using electronic health record systems.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Managed company calendar and scheduled events.
Dietary aide
Select speciality hospital
Richmond
01.2025 - 07.2025
- Assisting with food preparation and service in healthcare settings like hospitals and nursing homes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with meal planning and food preparation for diverse dietary needs.
Patient Access Representative
Vcu Health System
Richmond
11.2022 - 02.2024
- Greeted patients and families, ensuring a welcoming environment.
- Registered patient information accurately using electronic health record systems.
- Scheduled appointments, coordinating with medical staff for availability.
- Managed patient inquiries, providing assistance and resolving issues promptly.
- Educated patients on health services and procedures during visits.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Actively participated in team meetings and training sessions.
- Followed up on unpaid claims in a timely manner.
Housekeeping
Compass Group / VCU
Richmond
05.2021 - 11.2022
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Carried out daily housekeeping duties including vacuuming floors, dusting shelves.
Education
Nurse aide student
J. Sargeant Reynolds community college
Richmond, Virginia 04.2026 - 04.2026
Highschool Diploma - General Studies
Armstrong highschool
Richmond, Virginia 09.2017 - 06.2020
Skills
- Fast learner
- Computer knowledge & skills
- Multitasking
- Strong minded
- Well spoken
- Focused and detail-oriented
- Watering plants
- Customer service-focused
- Hospitality background
- Teamwork
- Call handling
- Billing management
- Spreadsheet tracking
- Information Gathering
- Complaint resolution
- Reliability
- Negotiation Skills
- Time management abilities
- Patient care
- Appointment scheduling
- HIPAA compliance
- Time management
- Team collaboration
- Listening skills
- Appointment confirmation
- Multitasking and organization
- Scheduling
- Strategic planning
- Task delegation
- Decision-making
- Issue handling
- Conflict management
- Sorting mail
- Researching skills
- Office management
- Data entry
- Phone etiquette
- Call forwarding
- Scheduling appointments
Timeline
Nurse aide student
J. Sargeant Reynolds community college
04.2026 - 04.2026
Front Desk Receptionist
Rosedale rehabilitation
11.2025 - Current
Dietary aide
Select speciality hospital
01.2025 - 07.2025
Patient Access Representative
Vcu Health System
11.2022 - 02.2024
Housekeeping
Compass Group / VCU
05.2021 - 11.2022
Highschool Diploma - General Studies
Armstrong highschool
09.2017 - 06.2020