Leslee M. Holden
Fredericksburg,VA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Support Representative
Mercedes Benz
06.2023 - 12.2024
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed daily logs for management review.
Licensed Insurance Agent/ Customer Service Rep
Geico
05.2021 - 08.2022
- Exceeded corporate quotas for monthly policy sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Required to answer 50 or more calls a day to meet company goals
Assistant Store Manager
Hollister
08.2019 - 04.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Server
Studio Movie Grill
02.2018 - 05.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Customer Service Associate
Walgreens
02.2017 - 05.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelors of Science - Business Management
Johnson And Wales University
Charlotte, NC05.2019
Associates of applied Sciences - Culinary Arts
Johnson And Wales University
Charlotte, NC05.2017
Skills
- Leadership
- Organization and recordkeeping
- Skilled Multi-tasker
- Flexible Scheduling
- Task Driven
- Problem solver
- Computer literacy
- Critical thinking
- Team oriented
Timeline
Customer Service Support Representative
Mercedes Benz
06.2023 - 12.2024
Licensed Insurance Agent/ Customer Service Rep
Geico
05.2021 - 08.2022
Assistant Store Manager
Hollister
08.2019 - 04.2021
Server
Studio Movie Grill
02.2018 - 05.2019
Customer Service Associate
Walgreens
02.2017 - 05.2018
Bachelors of Science - Business Management
Johnson And Wales University
Associates of applied Sciences - Culinary Arts
Johnson And Wales University
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