Leslie Kay
Fairfax
Summary
Dynamic sales professional with a versatile background in high-volume retail and hospitality. Recognized for strong communication and team collaboration skills, consistently enhancing customer experiences and ensuring operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Retail Sales Associate
V.I.M Jeans And Sneakers
The Bronx
02.2025 - 12.2025
- Assisted customers in selecting merchandise and provided product information.
- Maintained organized displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Representative
Family Dollar
Biddeford, Maine and Manhattan
09.2021 - 10.2024
- Assisted customers with product inquiries to enhance shopping experience.
- Resolved customer complaints, implementing effective solutions to maintain satisfaction.
- Trained new employees on company policies, promoting consistency in service delivery.
- Maintained organized sales floor displays to optimize product visibility.
- Developed strong customer relationships that encouraged repeat business opportunities.
- Stocked shelves with merchandise, ensuring proper labeling for easy identification.
Restaurant Hostess
Olive Garden
South Portland
02.2020 - 05.2021
- Greeted and seated guests promptly to ensure a welcoming environment.
- Managed reservation system to optimize seating arrangements efficiently.
- Communicated guest needs to servers and kitchen staff for seamless service flow.
- Maintained cleanliness and organization of the host stand and dining area.
- Coordinated with management during peak hours to manage wait times effectively.
- Provided support during special events by preparing designated areas for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Caterer
Panera Bread
Biddeford and South Portland
09.2017 - 06.2020
- Prepared and arranged food items for catering events and customer orders.
- Coordinated with team members to ensure timely delivery of catering services.
- Maintained cleanliness and organization of kitchen and service areas.
- Assisted in menu planning and selection for various catering occasions.
- Managed inventory of food supplies and equipment for catering needs.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
Fitting Room Attendant
Target
South Portland
10.2016 - 08.2017
- Ensured optimal clothing selections by supporting customers in fitting room usage.
- Responded swiftly to customer inquiries, delivering superior service.
- Monitored store policies for fitting room access and returns, ensuring compliance.
- Maintained clean, organized fitting rooms to enhance shopping experience.
- Provided backup support at registers as needed.
Education
Associate of Science - Health Sciences
Southern Maine Community College
South Portland, ME05-2020
High School Diploma -
Biddeford High School
Biddeford, ME06-2018
Skills
- Effective communication
- Team collaboration
- Problem solving
- Product knowledge
- Inventory management
- Visual merchandising
- Organizational skills
- Professional demeanor
- Telephone etiquette
Affiliations
Volunteer, My Place Teen Center Youth Organization — Westbrook, ME 2014 - 2016
Certification
ServSafe Food Handler Certification — New York, Issued 2024
Timeline
Lead Retail Sales Associate
V.I.M Jeans And Sneakers
02.2025 - 12.2025
Customer Service Representative
Family Dollar
09.2021 - 10.2024
Restaurant Hostess
Olive Garden
02.2020 - 05.2021
Caterer
Panera Bread
09.2017 - 06.2020
Fitting Room Attendant
Target
10.2016 - 08.2017
Associate of Science - Health Sciences
Southern Maine Community College
High School Diploma -
Biddeford High School