LESLIE MEDLOCK
HERNDON
Summary
Talented Account Coordinator focused on being an outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work, great service, structured with a strong track record of performance within a fast-paced work environment. Constantly committed in delivering unparalleled support and achieving or exceeding goals.
Overview
18
18
years of professional experience
Work History
Account Coordinator
Sunday Riley
12.2022 - Current
- Assist in developing and implementing successful selling strategies to increase business
- Work directly with store management to learn their goals and to properly execute, meet quotas, goals and other forms of client expectations.
- Train, educate, coach Beauty Advisor's/ Store Leadership to increase confidence to achieve sales goal.
- Constantly collaborating with Leadership/Management Team to develop specialized services tailored to the "clients'' needs.
Retail Selling Specialist
Fresh Skincare
05.2022 - 11.2022
- Increased sales by effectively communicating product features and benefits to customers.
- Enhanced customer satisfaction by providing personalized shopping experiences and recommendations.
- Developed loyal client base by building strong relationships with repeat customers.
- Assisted in inventory management tasks, ensuring optimal stock levels for high-demand items.
- Developed strong rapport with customers and created positive impression of business.
Retail Selling Specialist
Estee Lauder
04.2018 - 05.2022
- Increased sales by effectively communicating product features and benefits to customers.
- Enhanced customer satisfaction by providing personalized shopping experiences and recommendations.
- Achieved top-selling specialist status through consistent demonstration of exceptional customer service skills.
- Developed loyal client base by building strong relationships with repeat customers.
- Contributed to the successful launch of new product lines by executing strategic merchandising plans.
- Upsold additional products and services, resulting in higher average transaction values for the store.
Counter Manager
Chanel
07.2006 - 01.2018
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
Education
Bachelor Of Business Science - Business Management
University of Phoenix
Washington D.C.09.2014
Skills
- Relationship Building
- Customer Service
- Team Leadership
- Sales Support
- Team Collaboration
- Multitasking and Organization
- Goal Setting
Timeline
Account Coordinator
Sunday Riley
12.2022 - Current
Retail Selling Specialist
Fresh Skincare
05.2022 - 11.2022
Retail Selling Specialist
Estee Lauder
04.2018 - 05.2022
Counter Manager
Chanel
07.2006 - 01.2018
Bachelor Of Business Science - Business Management
University of Phoenix
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