Leslie Smith
Shenandoah
Summary
Detail-oriented secretary with a strong background in document management and attention to confidentiality. Experienced in supporting student enrollment and transfer processes and coordinating events, ready to enhance team collaboration and streamline office operations. Dedicated professional skilled in effective communication and customer service. Proven ability to manage positive interactions, and known for effective communication and meticulous attention to detail. Organized with broad experience in administrative support roles. Strengths include task prioritization, record maintenance, and planning of meetings or events. Demonstrated ability to contribute to team efforts while coordinating office management. Proven impact in previous positions through improved workflow efficiency and effective communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Secretary
Page County Public Schools
Shenandoah
08.2020 - Current
- Answer incoming phone calls, respond to inquiries and transfer calls as needed.
- Support student enrollment processes by collecting and processing documentation.
- Maintain filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinate school events and community activities, enhancing student engagement and participation.
- Create and distributed communication materials to parents and staff, ensuring timely information delivery.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Manage calendar reminders for upcoming deadlines and events, facilitating organization within the office.
- Sort mail and distributed it to appropriate personnel or departments within the organization.
- Created and update spreadsheets to track and report data.
- Handle confidential documents with discretion.
- Operate office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcome visitors, answered phone calls, and maintain front reception desk.
Service Dog Facilitater
Page County Public Schools
Shenandoah
03.2018 - 08.2020
- Facilitated student engagement with dog during school .
- Monitored dogs' behavior and health, ensuring safety during interactions.
- Handled daily care and training of service dog for a student with special needs.
Medical Office Assistant
Sentara Healthcare
Harrisonburg
09.2000 - 08.2017
- Coordinated patient scheduling and appointments in electronic health record systems to optimize workflow.
- Facilitated communication between medical staff and patients to enhance patient experience.
- Maintained accurate medical records while ensuring compliance with confidentiality regulations.
- Processed lab results and communicated findings to healthcare providers promptly.
- Trained new staff on office procedures and patient interaction protocols.
- Answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Maintained a clean work environment by adhering to infection control protocols.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Provided education to patients about their medications or treatments.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, and medications according to physician protocol.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
Associate of Science - Medical Office Assistant
National Business College
Harrisonburg, VA05-2000
High School Diploma -
Page County High School
Shenandoah, VA06-1998
Skills
- Office administration
- Document management
- Calendar management
- Scheduling appointments
- Phone handling
- Mail distribution
- Data entry accuracy
- Invoice processing
- Report generation
- Financial record keeping
- Event coordination
- Health safety protocols
- HIPAA guideline compliance
- Timekeeping systems
- Task prioritization
- Customer service
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Training new staff
- Document proofreading
- Office software such as google doc, sheets, excel, powerpoint
- Mail distribution
- Task prioritization
Accomplishments
Support Staff of the Year 21-22
Support Staff of the Year 25-26
Support Staff of the Year 25-26
Timeline
Secretary
Page County Public Schools
08.2020 - Current
Service Dog Facilitater
Page County Public Schools
03.2018 - 08.2020
Medical Office Assistant
Sentara Healthcare
09.2000 - 08.2017
Associate of Science - Medical Office Assistant
National Business College
High School Diploma -
Page County High School