Lester Brown
Hayes
Summary
Dynamic and results-oriented professional with a proven track record at Organic Green Lawn Care, enhancing customer retention through exceptional service and communication. Skilled in critical thinking and team collaboration, I excel in fast-paced environments, demonstrating a strong work ethic and adaptability. Achieved significant improvements in efficiency and customer satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Lawn Care Technician
Organic Green Lawn Care
06.2022 - Current
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used lawn care equipment to maintain yard health and establish good growth
- Provided a professional and attentive look to support major businesses and personal property
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Developed lasting customer relationships and grew network over time.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
Online Personal Shopper
Walmart
07.2020 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Front Counter Crew Member
Chic-Fil-A
08.2018 - 06.2020
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
Education
Associate of Science - Medical Assistant
Penn Foster College
Scottsdale, AZ01-2025
Skills
- Equipment maintenance
- Strong work ethic
- Driver's license
- Customer service
- Heavy lifting
- Team collaboration
- Responsible and punctual
- Flexible and adaptable
- Verbal and written communication
- MS office skills
- Hospitality and accommodation
- Fast Learner
Timeline
Lawn Care Technician
Organic Green Lawn Care
06.2022 - Current
Online Personal Shopper
Walmart
07.2020 - 06.2022
Front Counter Crew Member
Chic-Fil-A
08.2018 - 06.2020
Associate of Science - Medical Assistant
Penn Foster College
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