Letizia Miller
Pound
Summary
Detailed Benefit Program Specialist ll with comprehensive background in benefit program administration. Demonstrated success in managing benefit programs and ensuring compliance with regulations. Proven ability to utilize analytical and problem-solving skills to improve program efficiency and participant satisfaction.
Overview
10
10
years of professional experience
Work History
Benefit Program Specialist
Wise County Department of Social Services
Wise, VA
01.2022 - Current
- Maintained compliance with federal and state regulations, successfully passing all audits related to employee benefits programs.
- Improved benefits program efficiency by streamlining processes and implementing new technologies.
- Maintained detailed records on all aspects of benefit program administration, providing accurate data for reporting purposes and facilitating informed decisionmaking.
- Coordinated annual open enrollment events, ensuring all necessary materials were distributed efficiently and deadlines were met without issue.
Waitress Trainer
Applebee's Neighborhood Grill & Bar
Pikeville, KY
08.2015 - 12.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Education
High School Diploma -
Belfry High School
Belfry, KY05-2013
Skills
- Benefits administration expertise
- Strong analytical skills
- Policy interpretation
- Research and evaluation
- Relationship building
- Benefits explanation
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Time management
- Leadership skills
- Multitasking
- Organizational skills
Timeline
Benefit Program Specialist
Wise County Department of Social Services
01.2022 - Current
Waitress Trainer
Applebee's Neighborhood Grill & Bar
08.2015 - 12.2022
High School Diploma -
Belfry High School