Summary
Overview
Work History
Education
Skills
Timeline
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Levi Johnson

Portsmouth,VA

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

10
10
years of professional experience

Work History

Shift Leader

Five Guys
07.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Assistant Manager

Jacobson's Restaurants in Colorado
01.2018 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Shift Manager

Boom Inc.
05.2015 - 01.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
12-2025

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Conflict resolution
  • Shift paperwork completion

Timeline

Shift Leader

Five Guys
07.2022 - Current

Assistant Manager

Jacobson's Restaurants in Colorado
01.2018 - 05.2021

Shift Manager

Boom Inc.
05.2015 - 01.2018

Bachelor of Science - Criminal Justice

Old Dominion University

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