Lewis Evans
Alexandria
Summary
Seasoned Lead Sales Clerk with proven ability to manage, motivate and mentor sales teams. Possess significant experience in customer service, inventory management and merchandising. Demonstrated strong communication skills coupled with the ability to develop productive relationships with customers and staff members. Consistently contribute to increased store profits through effective product promotion and strategic sales planning.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
Work History
Lead Sales Clerk
Amazon Fresh
Crystal City
01.2024 - 01.2025
- Assisted customers with product inquiries and recommendations.
- Managed inventory levels and organized stock on shelves.
- Processed customer transactions efficiently at the checkout station.
- Trained new staff on store policies and procedures.
- Maintained cleanliness and organization of the sales floor.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas according to company standards.
Produce Associate
Wegmans
Alexandria
03.2021 - 02.2023
- Maintained freshness and quality of produce through regular inspections.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Organized produce displays to enhance visual appeal and accessibility.
- Monitored inventory levels and reported shortages to management promptly.
- Adhered to safety protocols while handling and storing produce items.
- Trained new associates on proper product handling techniques and store policies.
- Engaged with customers to ensure a positive shopping experience in the department.
- Monitored work environment to maintain safety, cleanliness and organization.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Lifted heavy boxes of produce when required during stocking activities.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
Customer Service Representative
Target
Springfield
03.2014 - 01.2020
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately at the cash register.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to enhance customer experiences.
- Handled returns and exchanges according to store policies.
- Trained new staff on customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Liberal Arts And Sciences
Northern Virginia Community College
Annandale, VA 06.2014 - 12.2017
Thomas Edison High School
Alexandria, VASkills
- Customer service
- Inventory management
- Point of sale
- Staff training
Timeline
Lead Sales Clerk
Amazon Fresh
01.2024 - 01.2025
Produce Associate
Wegmans
03.2021 - 02.2023
Liberal Arts And Sciences
Northern Virginia Community College
06.2014 - 12.2017
Customer Service Representative
Target
03.2014 - 01.2020
Thomas Edison High School