Alexis Good
Harrisonburg
Summary
Dynamic professional with strong relationship-building skills and a proven ability to enhance customer satisfaction. A fast learner adept at data entry and problem-solving, I thrive in team environments and consistently deliver exceptional results through effective communication and attention to detail. I strive to always learn more knowledge to become the best I can be.
Overview
7
7
years of professional experience
Work History
Leasing Professional
The Harrison at JMU
Harrisonburg
03.2025 - Current
- Managed leasing processes and tenant inquiries efficiently.
- Conducted property tours for prospective residents and families.
- Prepared lease agreements and maintained accurate records
- Exceptional verbal and written communication
- Conflict resolution and problem-solving
- Active listening and client needs assessment
- Relationship building and resident retention
- Professional phone and email etiquette
Shenandoah Storage LLC
Shenandoah
08.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Received guests courteously while maintaining a high level of professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
SportClips
Harrisonburg
01.2022 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Memory Farm Vacation Rental
Shenandoah
08.2018 - 08.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Managing bookings, scheduling check-ins / check-outs, and keeping track of multiple reservations.
- Coordinating cleaning schedules, maintenance and other tasks efficiently.
- Addressing unexpected issues that may arise, like maintenance problems or guests complaints, quickly and effectively.
- Writing compelling property descriptions, taking high quality photos, and utilizing social media to attract guests.
Education
High school Diploma -
Page County High School
Cosmetology License -
Page County Technical Center
Real Estate License -
Moseley Real Estate School
Skills
- Fast learner
- Time management
- Attention to detail
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
References
- Karen Miller, 1 (540) 478-4100
- Rose Comer, 1 (540) 820-1264
- Billy Miller, 1 (540) 214-9423
Timeline
Leasing Professional
The Harrison at JMU
03.2025 - Current
Shenandoah Storage LLC
08.2023 - Current
SportClips
01.2022 - Current
Memory Farm Vacation Rental
08.2018 - 08.2022
High school Diploma -
Page County High School
Cosmetology License -
Page County Technical Center
Real Estate License -
Moseley Real Estate School