Lexi Wingert
Woodbridge,VA
Overview
5
5
years of professional experience
Work History
Front Office Staff
Greater St. Louis Oral & Maxillofacial Surgery
07.2024 - 04.2026
- Managed patient scheduling and coordinated appointments to optimize clinic flow.
- Leveraged electronic health record systems to update patient information accurately and timely.
- Implemented efficient front desk operations, improving overall patient satisfaction scores.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Handled incoming calls, addressing questions and resolving issues with professionalism and efficiency.
- Assessed insurance eligibility for future appointments and prepared detailed cost estimates for patient notification prior to visits.
- Oversaw accurate estimation of patient treatment costs during visits. Facilitated collection of patient payment estimates. Streamlined checkout procedures post-appointment.
Receptionist
ApexNetwork Physical Therapy
05.2023 - 07.2024
- Answer and manage incoming calls in a professional and courteous manner.
- Managed appointment scheduling processes to enhance patient flow and clinic efficiency.
- Entered patient information into the system, ensuring data integrity and accuracy.
- Reviewed and confirmed patient insurance coverage while acquiring essential authorizations for scheduled appointments.
- Oversaw patient payment transactions and generated receipts, maintaining precise financial documentation.
- Executed secure scanning and uploading of patient documents into electronic filing system.
- Conducted thorough oversight of insurance and prescription authorizations, implementing proactive measures to address and resolve discrepancies.
- Coordinated patient paperwork completion, providing guidance on required documentation to support efficient healthcare delivery.
- Facilitated seamless clinic operations through collaboration with healthcare providers and office staff.
- Executed diverse administrative tasks to enhance office efficiency.
Part Time Manager
Claire's Boutique
06.2022 - 04.2023
- Executed store opening and closing tasks to maintain a secure and organized environment.
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Implemented effective organizational strategies to ensure proper merchandise placement throughout the store.
- Implemented sales strategies to support store management in reaching performance objectives.
- Executed ear piercing procedures while ensuring customer comfort and safety.
- Provided knowledgeable assistance to customers, fostering a friendly and enjoyable shopping environment.
Store Manager
Claire's Boutique
05.2021 - 02.2022
- Interpreted performance data across various timeframes to guide strategic direction and optimize coaching effectiveness.
- Coordinated weekly schedule creation and submission for district manager approval, factoring in corporate allocations and individual staff availability.
- Participated in weekly Webex meetings with district manager and store managers to align on operational strategies and objectives.
- Executed interview processes and facilitated hiring to maintain optimal store staffing levels.
- Oversaw the onboarding of new hires by implementing effective training programs focused on sales and operational procedures. Provided advanced training on ear piercing techniques and aftercare, elevating team expertise. Optimized store organization and merchandising practices to enhance overall operational productivity.
Assistant Store Manager
Claire's Boutique
03.2021 - 05.2021
- Collaborated with store manager to implement effective coaching strategies for onboarding and ongoing employee development.
- Executed store management responsibilities to ensure seamless operations during manager's absence.
- Executed all responsibilities associated with part-time management role.
Part Time Manager
Claire's Boutique
12.2020 - 03.2021
Education
Bachelor of Science - Graphic Communications
Pittsburg State University
Pittsburg, KS12-2020
Skills
- Appointment scheduling
- Document management
- Customer service
- Data entry
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Verbal and written communication
- Quick learner
- Work Ethic
- Microsoft Office
- Adobe Creative Suite
Timeline
Front Office Staff
Greater St. Louis Oral & Maxillofacial Surgery
07.2024 - 04.2026
Receptionist
ApexNetwork Physical Therapy
05.2023 - 07.2024
Part Time Manager
Claire's Boutique
06.2022 - 04.2023
Store Manager
Claire's Boutique
05.2021 - 02.2022
Assistant Store Manager
Claire's Boutique
03.2021 - 05.2021
Part Time Manager
Claire's Boutique
12.2020 - 03.2021
Bachelor of Science - Graphic Communications
Pittsburg State University